| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42317
|
Remote |
LeRoy Moore
Work Requested: Compile Security Plan and NIST SP 800-171 DoD Assessment Scoring Template for CMMC Compliance |
11/06/2025 01:00 pm |
Kevin Hsueh |
Closed |
|
W42312
|
Onsite |
LeRoy Moore
Work Requested: - Conduct site survey of Server, Network, and all workstations for CMMC Self Certification Project. |
11/04/2025 09:30 am |
Sean Bacani |
Closed |
|
W42311
|
Onsite |
LeRoy Moore
Work Requested: CMMC Self Assessment 2025 - Site assessment |
11/04/2025 09:30 am |
Kevin Hsueh |
Closed |
|
W41967
|
Inhouse |
Chris Watson
Work Requested: Set up two laptops. |
06/13/2025 04:17 pm |
Kevin Hsueh |
Invoiced Inv#: 032873 |
|
W41963
|
Remote |
Chris Watson
Work Requested: Terminate Anna Clark's VPN Access. Anna no longer with Unitek |
06/11/2025 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032831 |
|
W41908
|
Onsite |
Michael Brettelle
Work Requested: Setup VPN Client on Justin Laptop. |
05/09/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032767 |
|
W41853
|
Onsite |
Chris Watson
Work Requested: Install SonicWALL VPN Client on 6 laptops. |
04/11/2025 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032694 |
|
W41773
|
Onsite |
Gary Hendrix
Work Requested: Setup new workstation |
03/06/2025 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032621 |
|
W41636
|
Onsite |
Jeanette Meno
Work Requested: Troubleshoot Jean Meno's laptop |
12/19/2024 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032473 |
|
W41492
|
Remote |
Hannah Takano
Work Requested: Hannah Takano reported she is locked out of her workstation |
09/30/2024 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032346 |
|
W41435
|
Onsite |
Katrina Suissa
Work Requested: Troubleshoot MFP |
08/29/2024 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032288 |
|
W41336
|
Inhouse |
Katrina Suissa
Work Requested: VPN and troubleshoot email issues. Also check battery as it does not hold a charge. |
07/11/2024 08:28 am |
Kevin Hsueh |
Invoiced Inv#: 032200 |
|
W41326
|
Remote |
Gary Hendrix
Work Requested: Restore delete files on MEC share drive per Gary |
07/08/2024 05:00 pm |
Kevin Hsueh |
Invoiced Inv#: 032193 |
|
W41169
|
Inhouse |
John Gomez
Work Requested: Computer is not charging. |
04/25/2024 02:02 pm |
Kevin Hsueh |
Invoiced Inv#: 032054 |
|
W41131
|
Onsite |
Jeanette Meno
Work Requested: Deliver and setup Jean's laptop |
04/12/2024 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032000 |
|
W41046
|
Inhouse |
Linda Meno
Work Requested: Lenovo Workstation: install new SSD Laptop: troubleshoot laptop |
03/05/2024 08:39 am |
Bryant Bagiac |
Invoiced Inv#: 031924 |
|
W41042
|
Onsite |
Linda Meno
Work Requested: Setup new workstation for Linda Meno. Deliver and setup Predator Laptop for Jean Meno. |
03/04/2024 09:30 am |
Bryant Bagiac |
Void |
|
W41013
|
Inhouse |
Jeanette Meno
Work Requested: Set up laptop. Per Chris, Jean spoke with Kevin regarding instructions for laptop. |
02/23/2024 03:56 pm |
Kevin Hsueh |
Invoiced Inv#: 031945 |
|
W40939
|
Remote |
Tony Brinkley
Work Requested: Tony Brinkley reported staff has intermittent issues when connecting to UEG-WLAN. |
01/23/2024 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031821 |
|
W40929
|
Inhouse |
Tiffany Moore
Work Requested: Factory reset laptop. |
01/18/2024 08:30 am |
Bryant Bagiac |
Invoiced Inv#: 031817 |
|
W40922
|
Onsite |
Tony Brinkley
Work Requested: Troubleshoot Tony's laptop |
01/16/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031809 |
|
W40886
|
Inhouse |
Gary Hendrix
Work Requested: Initial set up for Acer Predator laptop & troubleshoot Dell Laptop. |
12/29/2023 09:15 am |
Bryant Bagiac |
Invoiced Inv#: 031787 |
|
W40885
|
Onsite |
Gary Hendrix
Work Requested: Install and configure new HDDs on Unitek Server |
12/28/2023 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031782 |
|
W40834
|
Onsite |
Anna Clark
Work Requested: Setup new employee account and workstation |
12/04/2023 09:00 am |
Bryant Bagiac |
Invoiced Inv#: 031730 |
|
W40540
|
Inhouse |
Jeanette Meno
Work Requested: Install SSD and RAM Upgrades. |
08/15/2023 01:45 pm |
Kevin Hsueh |
Closed |
|
W40500
|
Inhouse |
Linda Meno
Work Requested: Transfer software FLEET MANAGEMENT PRO from HP to OMEN laptop. |
08/08/2023 01:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031489 |
|
W40489
|
Onsite |
Anna Clark
Work Requested: Troubleshoot Jean's Laptop Issues |
07/24/2023 09:30 am |
Bryant Bagiac |
Invoiced Inv#: 031456 |
|
W40482
|
Remote |
Mylene Topacio
Work Requested: Mylene Topacio advised she is locked out of her user profile. |
07/18/2023 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 031452 |
|
W40475
|
Remote |
Conchita Iglopas
Work Requested: Troubleshoot QuickBooks |
07/13/2023 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 031440 |
|
W40419
|
Onsite |
LeRoy Moore
Work Requested: Restore IT&E internet circuit on Unitek SonicWALL. Install new UPS. Troubleshoot various other issues. |
06/20/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031394 |
|
W40383
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot QuickBooks issue |
06/05/2023 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 031366 |
|
W40367
|
After Hours Remote |
LeRoy Moore
Work Requested: Disable IT&E Main Internet. Swap to GTA internet circuit used for public wifi access. |
05/30/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031355 |
|
W40352
|
Onsite |
Katrina Suissa
Work Requested: Troubleshoot Printer issue at MEC office (1st floor). |
05/17/2023 09:30 am |
Jayson Larot |
Invoiced Inv#: 031333 |
|
W40338
|
Inhouse |
Princes Ayuyu
Work Requested: See Kevin |
05/11/2023 12:07 pm |
Kevin Hsueh |
Invoiced Inv#: 031320 |
|
W40322
|
Inhouse |
Anna Clark
Work Requested: Annaspoke with Kevin on the issue with desktop |
05/05/2023 08:33 am |
Kevin Hsueh |
Invoiced Inv#: 031309 |
|
W40292
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Server |
04/25/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031291 |
|
W40279
|
Onsite |
Anna Clark
Work Requested: Setup workstation for a new employee. |
04/19/2023 09:30 am |
Jayson Larot |
Invoiced Inv#: 031257 |
|
W40253
|
Onsite |
Katrina Suissa
Work Requested: Setup network printer on first floor office. |
04/07/2023 09:00 am |
Jayson Larot |
Invoiced Inv#: 031236 |
|
W40243
|
Inhouse |
Anna Clark
Work Requested: AntiVirus to be Updated. |
04/04/2023 03:38 pm |
Kevin Hsueh |
Invoiced Inv#: 031235 |
|
W40235
|
Inhouse |
Anna Clark
Work Requested: Give remote access to Unitek share drive to include MEC folder and install adobe. |
03/31/2023 02:30 pm |
Jayson Larot |
Invoiced Inv#: 031231 |
|
W40207
|
Remote |
Linda Meno
Work Requested: Linda forgot her workstation login password. Linda requested to reset to a new password. |
03/22/2023 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031191 |
|
W40129
|
Onsite |
Linda Meno
Work Requested: Troubleshoot printing and printer access issues |
02/22/2023 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 031130 |
|
W40099
|
Onsite |
Gary Hendrix
Work Requested: Setup SonicWALL VPN on 2 new laptops |
02/09/2023 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031107 |
|
W40077
|
Remote |
Linda Meno
Work Requested: Reset John Gomez account password |
02/01/2023 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031096 |
|
W40056
|
Onsite |
Linda Meno
Work Requested: Troubleshoot Linda's Outlook/Email issues |
01/26/2023 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031078 |
|
W39994
|
Onsite |
Gary Hendrix
Work Requested: Troubleshoot Gary's laptop |
01/11/2023 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031026 |
|
W39979
|
Inhouse |
Gary Hendrix
Work Requested: SSD and RAM upgrade |
12/27/2022 10:00 am |
Jayson Larot |
Invoiced Inv#: 031012 |
|
W39965
|
Inhouse |
Gary Hendrix
Work Requested: SSD and RAM upgrade |
12/16/2022 09:46 am |
Jayson Larot |
Invoiced Inv#: 030989 |
|
W39916
|
Onsite |
Linda Meno
Work Requested: Troubleshoot QuickBooks on Frank's workstation. |
11/30/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030958 |
|
W39880
|
Emergency Onsite |
Anna Clark
Work Requested: Troubleshoot network. Network down. |
11/07/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030921 |
|
W39878
|
Onsite |
Anna Clark
Work Requested: Request: 1. Alden’s and Brad’s computers are very slow 2. Three new MEC employees need access to the shared drive |
11/04/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030920 |
|
W39852
|
Onsite |
Jeanette Meno
Work Requested: Troubleshoot Jean's laptop and dock issues. |
10/19/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030883 |
|
W39811
|
Inhouse |
LeRoy Moore
Work Requested: Transfer data from old laptop to new laptop. |
10/04/2022 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030865 |
|
W39773
|
Remote |
Gary Hendrix
Work Requested: Recover delete file from MEC Share Drive. |
09/22/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030825 |
|
W39717
|
Inhouse |
Princes Ayuyu
Work Requested: Setup Laptop. Setup access to network share drives. |
09/06/2022 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030803 |
|
W39716
|
Inhouse |
Princes Ayuyu
Work Requested: Princes called Kevin about the issue. |
09/02/2022 01:21 pm |
Kevin Hsueh |
Void |
|
W39715
|
Inhouse |
Princes Ayuyu
Work Requested: Princes called Kevin about the issue. |
09/02/2022 01:21 pm |
Kevin Hsueh |
Void |
|
W39561
|
Onsite |
Linda Meno
Work Requested: Troubleshoot Linda's remote access on her laptop |
07/18/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030717 |
|
W39537
|
Inhouse |
Linda Meno
Work Requested: Reprogram |
07/07/2022 01:13 pm |
Kevin Hsueh |
Invoiced Inv#: 030709 |
|
W39536
|
Inhouse |
Gary Hendrix
Work Requested: Reprogram |
07/07/2022 01:09 pm |
Kevin Hsueh |
Void |
|
W39488
|
Onsite |
Linda Meno
Work Requested: Setup QuickBooks on new workstation. Troubleshoot Adobe Acrobat issues. |
06/16/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030665 |
|
W39446
|
Onsite |
Conchita Iglopas
Work Requested: Setup new workstation in accounting department. Troubleshoot various other issues. |
06/01/2022 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030652 |
|
W39415
|
Inhouse |
Frank Quinata
Work Requested: Please call Conchita |
05/25/2022 09:59 am |
Kevin Hsueh |
Invoiced Inv#: 030648 |
|
W39394
|
Onsite |
Linda Meno
Work Requested: Setup user profile on workstation |
05/20/2022 10:00 am |
Charles Rafanan |
Invoiced Inv#: 030621 |
|
W39362
|
Inhouse |
Anna Clark
Work Requested: Troubleshoot VPN issues |
05/10/2022 08:23 am |
Kevin Hsueh |
Invoiced Inv#: 030602 |
|
W39361
|
Inhouse |
Gary Hendrix
Work Requested: Reset Windows 10 on a workstation. |
05/09/2022 10:00 am |
Alyx Bradley |
Invoiced Inv#: 030605 |
|
W39360
|
Remote |
Jeanette Meno
Work Requested: Complete CMMC Checklist and provide CMMC Checklist score to be entered in SPRS portal. |
05/09/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030597 |
|
W39358
|
Inhouse |
Gary Hendrix
Work Requested: Reinstall windows 10 |
05/09/2022 10:00 am |
Charles Rafanan |
Void |
|
W39350
|
Onsite |
Adee Sianoya
Work Requested: Setup Xerox Printer on new workstation. Setup profile and network drive access as needed. |
05/06/2022 10:00 am |
Charles Rafanan |
Invoiced Inv#: 030594 |
|
W39335
|
Onsite |
Linda Meno
Work Requested: Troubleshoot Printing Issues. Troubleshoot VPN issues. |
05/02/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030587 |
|
W39308
|
Onsite |
Linda Meno
Work Requested: Change WAN Static IP as IT&E changed the IP on their equipment. Troubleshoot various issues. |
04/21/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030540 |
|
W39274
|
Inhouse |
Conchita Iglopas
Work Requested: Setup laptop, install updates and install quickbooks software (standalone) |
04/06/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030523 |
|
W39250
|
Inhouse |
Linda Meno
Work Requested: Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop. |
03/29/2022 09:30 am |
Charles Rafanan |
Invoiced Inv#: 030514 |
|
W39248
|
Onsite |
Jeanette Meno
Work Requested: Work with Jean on CMMC upload to PIEE portal. |
03/28/2022 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030509 |
|
W39238
|
Inhouse |
Ben Suissa
Work Requested: Troubleshoot external hard drive. Drive is no longer accessible. |
03/23/2022 01:30 pm |
Alyx Bradley |
Invoiced Inv#: 030492 |
|
W39162
|
Inhouse |
Conchita Iglopas
Work Requested: Attempt Data Recovery on External Hard Drive |
02/23/2022 11:00 am |
Charles Rafanan |
Invoiced Inv#: 030450 |
|
W39161
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Conchita's workstation. |
02/23/2022 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030430 |
|
W38887
|
Onsite |
Linda Meno
Work Requested: Troubleshoot profile issues. Update QuickBooks on Front Desk workstation. |
11/09/2021 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030208 |
|
W38861
|
Onsite |
Anna Clark
Work Requested: Setup workstation for Sean |
10/29/2021 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030199 |
|
W38850
|
Onsite |
LeRoy Moore
Work Requested: Update WAN Static IP with new IP from IT&E. |
10/22/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 030169 |
|
W38824
|
Onsite |
Anna Clark
Work Requested: Setup new workstation for Sean |
10/08/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 030147 |
|
W38808
|
Inhouse |
Anna Clark
Work Requested: Install SSD for Anna's workstation. Setup 2 new Lenovo Laptops. |
10/01/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030142 |
|
W38794
|
Inhouse |
Anna Clark
Work Requested: Setup 2 Lenovo Workstation |
09/23/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030137 |
|
W38792
|
Onsite |
Anna Clark
Work Requested: setup 2 workstations. Troubleshoot various issues. |
09/23/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030095 |
|
W38777
|
Remote |
Jeanette Meno
Work Requested: Create CUI-System Security Plan for Unitek |
09/17/2021 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030231 |
|
W38764
|
Inhouse |
Princes Ayuyu
Work Requested: Contact Princes Ayuyu at 565-3151 for details on troubleshooting computer |
09/13/2021 04:26 pm |
Kevin Hsueh |
Invoiced Inv#: 030073 |
|
W38702
|
Remote |
Savanna Frias
Work Requested: Setup Nicole Sablan's Profile |
08/19/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030005 |
|
W38683
|
Inhouse |
Jeanette Meno
Work Requested: Scan laptop and hard drive for viruses. |
08/11/2021 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029995 |
|
W38604
|
Inhouse |
Conchita Iglopas
Work Requested: Setup laptop |
07/07/2021 02:45 pm |
Kevin Hsueh |
Void |
|
W38603
|
Inhouse |
Conchita Iglopas
Work Requested: Setup laptop |
07/08/2021 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029936 |
|
W38595
|
Onsite |
Linda Meno
Work Requested: Troubleshoot Linda's email issue. |
07/06/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029930 |
|
W38566
|
Inhouse |
Conchita Iglopas
Work Requested: Troubleshoot computer, desktop does not turn on. |
06/23/2021 10:12 am |
Meryll Cruz |
Invoiced Inv#: 029896 |
|
W38511
|
Inhouse |
Gary Hendrix
Work Requested: To check login credentials on laptop |
06/02/2021 02:48 pm |
Kevin Hsueh |
Invoiced Inv#: 029861 |
|
W38506
|
Inhouse |
Tony Brinkley
Work Requested: Reformat computer, erase all data |
06/01/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029855 |
|
W38504
|
Inhouse |
Savanna Frias
Work Requested: Install 1 TB SSD |
05/27/2021 01:30 pm |
Meryll Cruz |
Invoiced Inv#: 029847 |
|
W38500
|
Inhouse |
Frank Quinata
Work Requested: Issues with Desktop. Customer Frank Quinata said to speak to Savanna for more information. |
05/26/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029848 |
|
W38458
|
Inhouse |
Conchita Iglopas
Work Requested: See Kevin for details |
05/10/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029798 |
|
W38407
|
Remote |
Jeanette Meno
Work Requested: Install Adobe Acrobat on Jean's laptop. |
04/21/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029746 |
|
W38397
|
Onsite |
Anna Clark
Work Requested: Setup workstation |
04/19/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029741 |
|
W38383
|
Inhouse |
Mike Pangelinan
Work Requested: Troubleshoot and prep desktop |
04/12/2021 04:00 pm |
Kevin Hsueh |
Closed |
|
W38376
|
Inhouse |
Mike Pangelinan
Work Requested: Reinstall Windows 10 Pro |
04/09/2021 02:00 pm |
Meryll Cruz |
Invoiced Inv#: 029719 |
|
W38369
|
Emergency Onsite |
Savanna Frias
Work Requested: Troubleshoot Server |
04/08/2021 09:04 am |
Kevin Hsueh |
Invoiced Inv#: 029715 |
|
W38350
|
Onsite |
Tony Brinkley
Work Requested: Setup workstations |
04/02/2021 10:00 am |
Meryll Cruz |
Invoiced Inv#: 029703 |
|
W38334
|
Inhouse |
Conchita Iglopas
Work Requested: Conchita spoke with kevin on issue |
03/29/2021 08:44 am |
Kevin Hsueh |
Invoiced Inv#: 029694 |
|
W38332
|
Inhouse |
Savanna Frias
Work Requested: Check for any footage |
03/26/2021 01:41 pm |
Kevin Hsueh |
Invoiced Inv#: 029693 |
|
W38329
|
Onsite |
Conchita Iglopas
Work Requested: Tone and trace network lines. Troubleshoot Linda's email issue. |
03/25/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029688 |
|
W38322
|
Inhouse |
Anna Clark
Work Requested: Setup new laptop |
03/22/2021 04:00 pm |
Meryll Cruz |
Invoiced Inv#: 029668 |
|
W38320
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot QuickBooks Issue |
03/22/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029672 |
|
W38273
|
Remote |
Conchita Iglopas
Work Requested: Troubleshoot QuickBooks access per Conchita's request. |
03/05/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029634 |
|
W38266
|
Remote |
Tony Brinkley
Work Requested: Troubleshoot Laptop |
03/02/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029632 |
|
W38265
|
Remote |
Conchita Iglopas
Work Requested: Mylene can't print to Epson LQ-2090 printer |
03/01/2021 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 029628 |
|
W38246
|
Inhouse |
Conchita Iglopas
Work Requested: Conchita spoke with chu |
02/23/2021 08:58 am |
Chu Hsieh |
Invoiced Inv#: 029607 |
|
W38240
|
Remote |
Anna Clark
Work Requested: Disable Jasmine Rosales' account and remote access. Jasmine no longer with Unitek. |
02/22/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029604 |
|
W38235
|
Remote |
Jonathan
Work Requested: He cannot open any Microsoft Office programs from his laptop. What he mentions below: - The system prompted that he must update his system because he has an older version of Adobe Software. - Customer ran the update and rebooted his system. - After rebooting, his office programs do not work. POC Linda or Jonathan: 687-0400 or 565-3151 |
02/11/2021 11:45 am |
Chu Hsieh |
Void |
|
W38233
|
Remote |
Conchita Iglopas
Work Requested: Conchita email bouncing back and having problems with her outgoing mail |
02/11/2021 10:00 am |
Chu Hsieh |
Void |
|
W38203
|
Remote |
Tony Brinkley
Work Requested: Setup SonicWALL SSL VPN for Tony. Tony working from home. |
01/27/2021 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029574 |
|
W38187
|
Onsite |
Savanna Frias
Work Requested: troubleshoot various issues |
01/21/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029549 |
|
W38161
|
Remote |
Savanna Frias
Work Requested: Reset Gilbert's profile credentials. Gilbert unable to login per Savanna. |
01/08/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029530 |
|
W38133
|
Remote |
Conchita Iglopas
Work Requested: Conchita advised Security Error message present when quickbooks is opened on server. |
12/22/2020 10:50 am |
Kevin Hsueh |
Invoiced Inv#: 029497 |
|
W38070
|
Onsite |
Conchita Iglopas
Work Requested: Setup workstation in Accounting department |
11/24/2020 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029445 |
|
W38016
|
Inhouse |
Michael Koerner
Work Requested: power issue. Customer purchased the universal power adapter and it worked for about a year. Tel: 788-2415 |
11/02/2020 09:16 am |
Chu Hsieh |
Invoiced Inv#: 029421 |
|
W38010
|
Inhouse |
Nicholas Moore
Work Requested: Troubleshoot Laptop |
10/29/2020 04:36 pm |
Kevin Hsueh |
Invoiced Inv#: 029418 |
|
W37917
|
Remote |
Anna Clark
Work Requested: Restore files in Environmental directory. |
10/07/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029355 |
|
W37886
|
After Hours Onsite |
LeRoy Moore
Work Requested: Work with IT&E on WAN configuration |
10/02/2020 06:30 am |
Kevin Hsueh |
Invoiced Inv#: 029341 |
|
W37843
|
Onsite |
Nicholas Moore
Work Requested: Setup IT&E Internet connection on SonicWALL. Install SonicWALL NetExtender SSL VPN. |
09/24/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029320 |
|
W37827
|
Onsite |
Nicholas Moore
Work Requested: Setup 2 new workstations. Setup SSL VPN. |
09/21/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029301 |
|
W37778
|
Onsite |
LeRoy Moore
Work Requested: Troubleshoot Network Issue |
09/09/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029283 |
|
W37760
|
Inhouse |
Savanna Frias
Work Requested: Linda spoke with Kevin regarding issues with laptop |
09/02/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029273 |
|
W37659
|
Onsite |
Savanna Frias
Work Requested: install anti virus |
07/24/2020 01:30 pm |
Elser Edward |
Invoiced Inv#: 029182 |
|
W37655
|
Onsite |
Gary Hendrix
Work Requested: - troubleshoot outlook - it frequently freezes and gives me “Not Responding” |
07/24/2020 01:30 pm |
Kevin Hsueh |
Void |
|
W37633
|
Onsite |
Savanna Frias
Work Requested: - install antivirus |
07/16/2020 10:15 am |
Elser Edward |
Invoiced Inv#: 029148 |
|
W37600
|
Onsite |
LeRoy Moore
Work Requested: install antivirus |
07/14/2020 09:00 am |
Elser Edward |
Invoiced Inv#: 029140 |
|
W37567
|
Onsite |
Savanna Frias
Work Requested: - Remote Access for Anna Clark, Princes Ayuyu & Jasmine Rosales. - Gary Hendrix his emails from yesterday, 6/22/2020 don’t show up unless he searches for the subject. |
06/24/2020 09:00 am |
Kevin Hsueh |
Void |
|
W37545
|
Onsite |
Savanna Frias
Work Requested: - Deliver and setup Savanna’s workstation - Frank: Microsoft Office Account keeps prompting to login - Gil: System is slow to boot up and open apps. |
06/19/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029071 |
|
W37508
|
Inhouse |
Savanna Frias
Work Requested: Windows 10 install |
06/10/2020 03:21 pm |
Elser Edward |
Invoiced Inv#: 029070 |
|
W37496
|
Onsite |
Savanna Frias
Work Requested: - set up work station - reset the password for Princes Ayuyu’s PC |
06/10/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029043 |
|
W37477
|
Inhouse |
Gary Hendrix
Work Requested: Check laptop |
06/04/2020 11:45 am |
Kevin Hsueh |
Invoiced Inv#: 029033 |
|
W37470
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Savannas Workstation |
06/03/2020 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029029 |
|
W37458
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Conchita's Laptop. |
05/29/2020 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 029022 |
|
W37376
|
Onsite |
Savanna Frias
Work Requested: Troubleshoot Savanna's MS Office issue. |
04/24/2020 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 028936 |
|
W37354
|
Remote |
Savanna Frias
Work Requested: Setup Savanna's new email account on her workstation. |
04/09/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028917 |
|
W37346
|
Onsite |
LeRoy Moore
Work Requested: Setup AP |
04/06/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028911 |
|
W37344
|
Remote |
Nicholas Moore
Work Requested: Open firewall ports for NVR. |
04/02/2020 12:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028910 |
|
W37335
|
Onsite |
Conchita Iglopas
Work Requested: Check Conchitas Workstation |
03/30/2020 07:30 am |
Kevin Hsueh |
Invoiced Inv#: 028895 |
|
W37293
|
Inhouse |
Gary Hendrix
Work Requested: Troubleshoot C DRIVE SSD. Only one running, blue screen issue. |
03/11/2020 12:00 am |
Kevin Hsueh |
Void |
|
W37232
|
Inhouse |
Gary Hendrix
Work Requested: Recreate RAID Image on both laptops. Restore System Image. |
02/13/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028791 |
|
W37213
|
After Hours Onsite |
LeRoy Moore
Work Requested: Troubleshoot network |
02/06/2020 07:30 am |
Kevin Hsueh |
Invoiced Inv#: 028772 |
|
W37184
|
Emergency Onsite |
Conchita Iglopas
Work Requested: Check UEGSRV. |
01/24/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028735 |
|
W37175
|
Onsite |
LeRoy Moore
Work Requested: troubleshoot workstation |
01/21/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028727 |
|
W37159
|
Inhouse |
Gary Hendrix
Work Requested: Troubleshoot laptop |
Kevin Hsueh |
Invoiced Inv#: 028724 |
|
|
W37152
|
Onsite |
Gary Hendrix
Work Requested: Troubleshoot Gary's Laptop |
01/09/2020 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028711 |
|
W37133
|
Project Onsite |
LeRoy Moore
Work Requested: Check server |
01/02/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37101
|
Onsite |
LeRoy Moore
Work Requested: Troubleshoot internet connectivity on 2 workstations |
12/09/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028656 |
|
W37086
|
Project Onsite |
Conchita Iglopas
Work Requested: Meet to discuss transfer of data from Citrix to new server |
12/03/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W37056
|
Project Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Sage |
11/20/2019 08:30 am |
Kevin Hsueh |
Closed |
|
W37027
|
Project Onsite |
Conchita Iglopas
Work Requested: Move Sage to new server |
11/14/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W37013
|
Inhouse |
Conchita Iglopas
Work Requested: Reprep Dell Laptop |
11/08/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028584 |
|
W37010
|
Onsite |
Conchita Iglopas
Work Requested: Install new quickbooks software and license on workstation. |
11/08/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028583 |
|
W37000
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot Internet. No internet. |
11/06/2019 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028576 |
|
W36992
|
Project Onsite |
LeRoy Moore
Work Requested: Setup workstation to UEG domain. |
11/04/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36974
|
Project Onsite |
Conchita Iglopas
Work Requested: Work with Sage Support to move Sage from old server to new UEGSRV. |
10/29/2019 07:30 am |
Kevin Hsueh |
Closed |
|
W36971
|
Project Inhouse |
Conchita Iglopas
Work Requested: Upgrade Conchita's Laptop to Windows 10 Pro. |
10/28/2019 10:30 am |
Kevin Hsueh |
Closed |
|
W36959
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek Server Project. |
10/25/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36958
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek Server Project. |
10/24/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36952
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek server project |
10/23/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36946
|
Onsite |
Conchita Iglopas
Work Requested: troubleshoot QuickBooks |
10/22/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028533 |
|
W36908
|
Project Onsite |
LeRoy Moore
Work Requested: Unitek Project: Upgrade Laptop to Windows 10 Pro. |
10/09/2019 08:30 am |
Kevin Hsueh |
Closed |
|
W36907
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek Project: Upgrade Workstations to Windows 10 Pro. |
10/08/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36895
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek Project: upgrade worksations to Windows 10 Pro. |
10/02/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36864
|
Project Remote |
Conchita Iglopas
Work Requested: Unitek Project: Create security groups and user accounts. |
09/23/2019 02:39 pm |
Kevin Hsueh |
Closed |
|
W36856
|
Project Onsite |
Conchita Iglopas
Work Requested: Unitek Server Project |
09/19/2019 01:00 pm |
Kevin Hsueh |
Closed |
|
W36854
|
Project Onsite |
Conchita Iglopas
Work Requested: Deliver and rack server and server peripherals. |
09/18/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36796
|
Project Inhouse |
LeRoy Moore
Work Requested: Lenovo Server Project. |
08/26/2019 01:00 pm |
Kevin Hsueh |
Closed |
|
W36781
|
Project Inhouse |
LeRoy Moore
Work Requested: Unitek Server Project |
08/20/2019 08:48 am |
Kevin Hsueh |
Closed |
|
W36765
|
Remote |
Conchita Iglopas
Work Requested: Linda unable to access QuickBook |
08/14/2019 02:30 pm |
Chu Hsieh |
Invoiced Inv#: 028374 |
|
W36748
|
Inhouse |
LeRoy Moore
Work Requested: Unitek Server Project |
08/07/2019 02:04 pm |
Kevin Hsueh |
Closed |
|
W36698
|
Onsite |
Conchita Iglopas
Work Requested: Issues with exporting Quickbook to Excel |
07/19/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028307 |
|
W36671
|
Onsite |
Conchita Iglopas
Work Requested: Savanna requested to create new user profile for Frank Quinata onto her PC. |
07/05/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028280 |
|
W36569
|
Inhouse |
Conchita Iglopas
Work Requested: Troubleshoot: Dell tower Runnner unsure of technical issue. Advised to contact Conchita for more information. |
06/06/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028190 |
|
W36537
|
Onsite |
Conchita Iglopas
Work Requested: Linda and Savanna unable to connect to server GUUT05 |
05/28/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028157 |
|
W36518
|
Onsite |
Conchita Iglopas
Work Requested: Troubleshoot network drive mappings. Contact is Conchita Iglopas. |
05/21/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028123 |
|
W36469
|
Onsite |
Conchita Iglopas
Work Requested: one of the pc lost the drive mapping. Conchita request to restore mapping. |
05/25/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028078 |
|
W36421
|
Onsite |
Conchita Iglopas
Work Requested: troubleshoot server backup |
04/16/2019 11:30 am |
Kevin Hsueh |
Invoiced Inv#: 028019 |
|
W36394
|
Onsite |
Conchita Iglopas
Work Requested: Setup 2 external HDD for Server Backup. |
04/09/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027997 |
|
W36382
|
Inhouse |
Katrina Suissa
Work Requested: Diagnostic test veriton computer with power cord |
04/05/2019 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 027985 |
|
W36359
|
Onsite |
Conchita Iglopas
Work Requested: Install replacement UPS batteries on main server |
04/01/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027966 |
|
W36348
|
Onsite |
Conchita Iglopas
Work Requested: Replace UPS batteries for APC Smart-UPS 1500 and configure DHCP/DNS services on the server. |
03/28/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027957 |
|
W36341
|
Onsite |
Conchita Iglopas
Work Requested: Time on server is off. Unable to create invoices. |
03/26/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027943 |
|
W36290
|
Onsite |
Conchita Iglopas
Work Requested: Setup accounting workstation. |
03/13/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027884 |
|
W36261
|
Onsite |
LeRoy Moore
Work Requested: Troubleshoot laptop. |
03/06/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027869 |
|
W36260
|
Inhouse |
Michelle Hendrix
Work Requested: Laptop keeps crashing. |
03/07/2019 02:01 am |
Chu Hsieh |
Invoiced Inv#: 027870 |
|
W36238
|
Onsite |
LeRoy Moore
Work Requested: Setup workstation. |
02/26/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027856 |
|
W36208
|
Onsite |
LeRoy Moore
Work Requested: Troubleshoot WiFi Router. |
02/14/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027825 |
|
W36184
|
Onsite |
Gary Hendrix
Work Requested: Troubleshoot network issues. |
02/07/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027810 |
|
W36083
|
Inhouse |
Michelle Hendrix
Work Requested: Take the MECAdmin account off from the system. Make remaining accounts as admin. |
01/07/2019 05:33 am |
Chu Hsieh |
Invoiced Inv#: 027116 |
|
W36074
|
Inhouse |
Michelle Hendrix
Work Requested: System will just shut down. Possible malware. Takes long to boot up. Password Eodtech1911A1. Contact Katrina 486-4181 |
Chu Hsieh |
Invoiced Inv#: 027710 |
|
|
W36073
|
Inhouse |
Michelle Hendrix
Work Requested: System will just shut down. Possible malware. Takes long to boot up. |
Kevin Hsueh |
Void | |
|
W36068
|
Inhouse |
Michelle Hendrix
Work Requested: Customer's Microsoft Outlook is not functioning properly, does not update emails. Troubleshoot program. Password: Hotm@m@35 |
01/02/2019 08:43 am |
Chu Hsieh |
Invoiced Inv#: 027708 |
|
W36025
|
Inhouse |
LeRoy Moore
Work Requested: System not booting. Customer needs this laptop ASAP. |
12/12/2018 12:06 am |
Chu Hsieh |
Invoiced Inv#: 027663 |
|
W35788
|
Inhouse |
Gary Hendrix
Work Requested: Backup data in C drive. Password: Hotp@p@39 |
10/11/2018 06:42 am |
Chu Hsieh |
Invoiced Inv#: 027481 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours |
|---|
