DSI WebApp

W38532 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

06/11/2021, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6007: Micronesian Divers Association - Service Contract 2021

Rates:

Micronesian Divers Association - Service Contract 2021 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot SonicWALL Anti-Spam/Junk Store. Not loading.

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Anti-Spam/Junk Store not loading properly. Stop Junk Store service. Delete host.xml file. Restart Junk Store service to recreate host.xml file. Test access Anti-Spam/Junk Store successfully. Un-junk emails requested by Raquel that were in Junk Box.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Anti-Spam/Junk Store not loading properly. Stop Junk Store service. Delete host.xml file. Restart Junk Store service to recreate host.xml file. Test access Anti-Spam/Junk Store successfully. Un-junk emails requested by Raquel that were in Junk Box.	Kevin Hsueh	06/11/2021 10:00 am	06/11/2021 10:56 am	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/15/2021 11:29 am	Updated status to Closed	Jessica L.
06/14/2021 05:55 pm	Updated status to Submitted for Invoicing	Chu H.
06/14/2021 05:55 pm	Approved.	Chu H.
06/11/2021 10:58 am	No Signature: Remote Support	Kevin H.
06/11/2021 10:58 am	Updated status to Pending Approval	Kevin H.
06/11/2021 10:58 am	Service Completed	Kevin H.
06/11/2021 10:57 am	Check-out 06/11/2021 10:56 am	Kevin H.
06/11/2021 10:57 am	Work Order Tasks Added	Kevin H.
06/11/2021 10:57 am	Updated status to Service Completed	Kevin H.
06/11/2021 10:56 am	Check-in 06/11/2021 10:00 am	Kevin H.
06/11/2021 10:54 am	Updated status to Scheduled	Kevin H.
06/11/2021 10:54 am	Assigned: Kevin Hsueh	Kevin H.
06/11/2021 10:54 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38532

Work Orders