DSI WebApp

W38667 Closed

Customer/Point of Contact:

Guam Insurance Adjusters
Bridget Bagiac (671-472-6341)

Scheduled Date/Time:

08/04/2021, 09:00 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

GIA0.6008: Guam Insurance Adjusters - Service Contract (09/01/19 - 08/31/2020)

Rates:

Guam Insurance Adjusters - Service Contract [TOTAL ANNUAL HOURS: 48]

Remaining Hours:

0

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Crystal Marasigan

Customer Signature:

Yes

Print Name:

Bridget Bagiac

Date Signed:

08/04/2021

Work Requested

Updating laptops

Work Requested by: Bridget Bagiac

Items Dropped Off 1

	Item	Serial Number	Notes
1	Dell Laptop	HOPDBC3, GPV09C3	Cord is included for both

Work Completed 1

Summary of Tasks

Factory reset 1 laptop. Restore Bookmarks backup. Download and install all available windows updates. All updates downloaded and installed successfully. Unable to factory reset or reinstall Windows 10 from media on AIG imaged laptop.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Factory reset 1 laptop. Restore Bookmarks backup. Download and install all available windows updates. All updates downloaded and installed successfully. Unable to factory reset or reinstall Windows 10 from media on AIG imaged laptop.	Kevin Hsueh	08/04/2021 09:00 am	08/04/2021 11:00 am	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 19

Date/Time	Comment	Tech
08/04/2021 05:26 pm	Updated status to Closed	Jessica L.
08/04/2021 05:06 pm	Updated status to Submitted for Invoicing	Chu H.
08/04/2021 05:06 pm	Approved.	Chu H.
08/04/2021 04:12 pm	Customer Signature Posted	Crystal M.
08/04/2021 02:54 pm	Signature for Later: Customer will pick up laptops	Kevin H.
08/04/2021 02:54 pm	Updated status to Pending Approval	Kevin H.
08/04/2021 02:54 pm	Service Completed	Kevin H.
08/04/2021 02:53 pm	Check-out 08/04/2021 11:00 am	Kevin H.
08/04/2021 02:53 pm	Work Order Tasks Added	Kevin H.
08/04/2021 02:53 pm	Updated status to Service Completed	Kevin H.
08/04/2021 02:51 pm	Check-in 08/04/2021 09:00 am	Kevin H.
08/03/2021 04:56 pm	Modified workorder.	Kevin H.
08/03/2021 04:56 pm	Updated scheduled date/time from 08/03/2021 02:14 pm to: 08/04/2021 09:00 am	Kevin H.
08/03/2021 04:56 pm	Updated status to Scheduled	Kevin H.
08/03/2021 04:56 pm	Updated Estimated Service Time (hrs) to	Kevin H.
08/03/2021 02:18 pm	Added customer equipment.	Crystal M.
08/03/2021 02:18 pm	Updated status to Pending Schedule	Crystal M.
08/03/2021 02:18 pm	Assigned: Kevin Hsueh	Crystal M.
08/03/2021 02:18 pm	Created workorder.	Crystal M.

Attachments 2

Filename
Items Received Bridget Bagiac 08/03/2021 02:18 pm
W38667

Work Orders