DSI WebApp

W38700 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

08/18/2021, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6010: TRMA - Service Contract 2021

Rates:

TRMA - Service Contract 2021 [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

0

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Setup SonicWALL Hosted Email Security

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Activate SonicWALL Hosted Email Security License. Verified license is valid until August 18, 2024. Update all DNS settings and configure on new Hosted Email Security Console. DNS still currently propagating. DNS propagation can take 24 to 48 hours. Advised Chona to expect some bounce back emails.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Activate SonicWALL Hosted Email Security License. Verified license is valid until August 18, 2024. Update all DNS settings and configure on new Hosted Email Security Console. DNS still currently propagating. DNS propagation can take 24 to 48 hours. Advised Chona to expect some bounce back emails.	Kevin Hsueh	08/18/2021 02:00 pm	08/18/2021 05:00 pm	03:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/18/2021 05:52 pm	Updated status to Closed	Jessica L.
08/18/2021 05:47 pm	Updated status to Submitted for Invoicing	Chu H.
08/18/2021 05:47 pm	Approved.	Chu H.
08/18/2021 04:36 pm	No Signature: Remote Support	Kevin H.
08/18/2021 04:36 pm	Updated status to Pending Approval	Kevin H.
08/18/2021 04:36 pm	Service Completed	Kevin H.
08/18/2021 04:30 pm	Check-out 08/18/2021 05:00 pm	Kevin H.
08/18/2021 04:30 pm	Work Order Tasks Added	Kevin H.
08/18/2021 04:30 pm	Updated status to Service Completed	Kevin H.
08/18/2021 04:29 pm	Check-in 08/18/2021 02:00 pm	Kevin H.
08/18/2021 04:27 pm	Updated status to Scheduled	Kevin H.
08/18/2021 04:27 pm	Assigned: Kevin Hsueh	Kevin H.
08/18/2021 04:27 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38700

Work Orders