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W38768 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

09/15/2021, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6010: TRMA - Service Contract 2021

Rates:

TRMA - Service Contract 2021 [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Emails. Emails down.

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check TRASRV and noted all MS Exchange services were stopped. Restart all MS Exchange services and confirmed services were started properly. Login to SonicWALL Hosted Email Security portal and resync LDAP as error message stating LDAP lost sync was present. Send several test emails and confirmed with Chona that emails are being received properly now.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check TRASRV and noted all MS Exchange services were stopped. Restart all MS Exchange services and confirmed services were started properly. Login to SonicWALL Hosted Email Security portal and resync LDAP as error message stating LDAP lost sync was present. Send several test emails and confirmed with Chona that emails are being received properly now.	Kevin Hsueh	09/15/2021 09:30 am	09/15/2021 10:29 am	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/15/2021 05:01 pm	Updated status to Closed	Jessica L.
09/15/2021 12:39 pm	Updated status to Submitted for Invoicing	Chu H.
09/15/2021 12:39 pm	Approved.	Chu H.
09/15/2021 10:32 am	No Signature: Remote Support	Kevin H.
09/15/2021 10:32 am	Updated status to Pending Approval	Kevin H.
09/15/2021 10:32 am	Service Completed	Kevin H.
09/15/2021 10:31 am	Check-out 09/15/2021 10:29 am	Kevin H.
09/15/2021 10:31 am	Work Order Tasks Added	Kevin H.
09/15/2021 10:31 am	Updated status to Service Completed	Kevin H.
09/15/2021 10:29 am	Check-in 09/15/2021 09:30 am	Kevin H.
09/15/2021 10:28 am	Updated status to Scheduled	Kevin H.
09/15/2021 10:28 am	Assigned: Kevin Hsueh	Kevin H.
09/15/2021 10:28 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38768

Work Orders