DSI WebApp

W38865 Closed

Customer/Point of Contact:

Guam Insurance Adjusters
Bridget Bagiac (671-472-6341)

Scheduled Date/Time:

11/02/2021, 10:06 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.2001: Lenovo Warranty Service

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Crystal Marasigan

Customer Signature:

Yes

Print Name:

Bridget Bagiac

Date Signed:

11/23/2021

Work Requested

Computer keeps shutting off and will not turn on

Work Requested by: Bridget Bagiac

Items Dropped Off 1

	Item	Serial Number	Notes
1	Dell Latitude 5420	3GHFBC3	Cord is included

Work Completed 1

Summary of Tasks

Motherboard replaced successfully and Runs perfectly fine now.Motherboard replaced successfully and is running smoothly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Motherboard replaced successfully and is running smoothly.	Charles Rafanan	11/17/2021 11:30 am	11/17/2021 12:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 23

Date/Time	Comment	Tech
11/23/2021 04:13 pm	Customer Signature Posted	Crystal M.
11/17/2021 05:31 pm	Updated status to Closed	Jessica L.
11/17/2021 05:26 pm	Updated status to Submitted for Invoicing	Chu H.
11/17/2021 05:26 pm	Approved.	Chu H.
11/17/2021 02:53 pm	Modified workorder.	Kevin H.
11/17/2021 02:53 pm	Rates modified to Warranty Support: $0.00	Kevin H.
11/17/2021 02:53 pm	Updated Estimated Service Time (hrs) to	Kevin H.
11/17/2021 02:51 pm	Signature for Later: Customer will pick up at office	Charles R.
11/17/2021 02:51 pm	Updated status to Pending Approval	Charles R.
11/17/2021 02:51 pm	Service Completed	Charles R.
11/17/2021 02:49 pm	Modified workorder.	Charles R.
11/17/2021 02:49 pm	Unassigned: Kevin Hsueh	Charles R.
11/17/2021 02:49 pm	Assigned: Charles Rafanan	Charles R.
11/17/2021 02:49 pm	Updated Estimated Service Time (hrs) to	Charles R.
11/17/2021 02:27 pm	Check-out 11/17/2021 12:30 pm	Charles R.
11/17/2021 02:27 pm	Work Order Tasks Added	Charles R.
11/17/2021 02:27 pm	Updated status to Service Completed	Charles R.
11/17/2021 02:09 pm	Work Order Tasks Added	Charles R.
11/17/2021 02:07 pm	Check-in 11/17/2021 02:07 pm	Charles R.
11/02/2021 10:10 am	Added customer equipment.	Crystal M.
11/02/2021 10:10 am	Updated status to Pending Schedule	Crystal M.
11/02/2021 10:10 am	Assigned: Kevin Hsueh	Crystal M.
11/02/2021 10:10 am	Created workorder.	Crystal M.

Attachments 2

Filename
Items Received Cj Kim 11/02/2021 10:10 am
W38865

Work Orders