DSI WebApp

W38964 Closed

Customer/Point of Contact:

Guam Shipyard
Cynthia Pizarro (1-671-648-1160)

Scheduled Date/Time:

12/07/2021, 08:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6012: Marianas Gas Corporation - Service Contract 2021

Rates:

Marianas Gas Corporation - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Exchange Emails. No emails flowing.

Work Requested by: Cynthia Pizarro

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Cynthia reported emails are not flowing properly. Login to GSYSRV and perform test send and receive of emails. No emails able to be received. Check server storage and noted server storage is not full. Proceed to restart all Microsoft Exchange Services. Perform test send and receive of emails successfully after Microsoft Exchange Services restarted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Cynthia reported emails are not flowing properly. Login to GSYSRV and perform test send and receive of emails. No emails able to be received. Check server storage and noted server storage is not full. Proceed to restart all Microsoft Exchange Services. Perform test send and receive of emails successfully after Microsoft Exchange Services restarted.	Kevin Hsueh	12/07/2021 08:00 am	12/07/2021 08:48 am	00:48

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/08/2021 01:58 pm	Updated status to Closed	Jessica L.
12/08/2021 09:00 am	Updated status to Submitted for Invoicing	Chu H.
12/08/2021 09:00 am	Approved.	Chu H.
12/07/2021 08:53 am	No Signature: Remote Support	Kevin H.
12/07/2021 08:53 am	Updated status to Pending Approval	Kevin H.
12/07/2021 08:53 am	Service Completed	Kevin H.
12/07/2021 08:50 am	Check-out 12/07/2021 08:48 am	Kevin H.
12/07/2021 08:50 am	Work Order Tasks Added	Kevin H.
12/07/2021 08:50 am	Updated status to Service Completed	Kevin H.
12/07/2021 08:48 am	Check-in 12/07/2021 08:00 am	Kevin H.
12/07/2021 08:35 am	Updated status to Scheduled	Kevin H.
12/07/2021 08:35 am	Assigned: Kevin Hsueh	Kevin H.
12/07/2021 08:35 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38964

Work Orders