DSI WebApp

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

12/22/2021, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6011: Isa Dental - Service Contract 2021

Rates:

Isa Dental - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot SonicWALL Junk Store with SonicWALL support

Work Requested by: Linda Santos

	Item	Serial Number	Notes

Work with SonicWALL Support to troubleshoot SonicWALL CASS Junk Store. Repaired Junk Store and re-enable. Test send and receive emails successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Work with SonicWALL Support to troubleshoot SonicWALL CASS Junk Store. Repaired Junk Store and re-enable. Test send and receive emails successfully.	Kevin Hsueh	12/22/2021 09:00 am	12/22/2021 10:00 am	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
12/22/2021 03:12 pm	Updated status to Closed	Jessica L.
12/22/2021 11:15 am	Modified workorder.	Kevin H.
12/22/2021 11:15 am	Unassigned:	Kevin H.
12/22/2021 11:15 am	Assigned: Kevin Hsueh	Kevin H.
12/22/2021 11:15 am	Updated Estimated Service Time (hrs) to	Kevin H.
12/22/2021 11:14 am	Updated status to Submitted for Invoicing	Chu H.
12/22/2021 11:14 am	Approved.	Chu H.
12/22/2021 10:38 am	Signature for Later: Remote Support	Kevin H.
12/22/2021 10:38 am	Updated status to Pending Approval	Kevin H.
12/22/2021 10:38 am	Service Completed	Kevin H.
12/22/2021 10:16 am	Check-out 12/22/2021 10:00 am	Kevin H.
12/22/2021 10:16 am	Work Order Tasks Added	Kevin H.
12/22/2021 10:16 am	Updated status to Service Completed	Kevin H.
12/22/2021 10:15 am	Arrived 12/22/2021 09:00 am	Kevin H.
12/22/2021 10:15 am	Check-in 12/22/2021 09:00 am	Kevin H.
12/22/2021 10:11 am	Updated status to Scheduled	Kevin H.
12/22/2021 10:11 am	Assigned:	Kevin H.
12/22/2021 10:11 am	Created workorder.	Kevin H.

Filename
W39020