DSI WebApp

W39050 Closed

Customer/Point of Contact:

JMC Equipment Rental
Marie "Cookie" Taitano (671-632-4596)

Scheduled Date/Time:

01/05/2022, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

JMCE.6011: JMC Equipment - Service Contract 2022

Rates:

JMC Equipment - Service Contract 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Cookie Taitano

Date Signed:

01/05/2022

Work Requested

Troubleshoot various issues

Work Requested by: Marie "Cookie" Taitano

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Cookies QuickBook freezing issue when accessing Employee Center module. Repair QuickBooks installation and reboot workstation. Test Employee Center module and freezing still occurs. DSI will contact QuickBooks support. Configure Hydraulinl call flow to forward calls to Dave's mobile phone if no answer within 10 seconds.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Cookies QuickBook freezing issue when accessing Employee Center module. Repair QuickBooks installation and reboot workstation. Test Employee Center module and freezing still occurs. DSI will contact QuickBooks support. Configure Hydraulinl call flow to forward calls to Dave's mobile phone if no answer within 10 seconds.	Kevin Hsueh	01/05/2022 01:24 pm	01/05/2022 01:58 pm	00:34

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/07/2022 09:13 am	Updated status to Closed	Jessica L.
01/06/2022 06:57 pm	Updated status to Submitted for Invoicing	Chu H.
01/06/2022 06:57 pm	Approved.	Chu H.
01/05/2022 02:01 pm	Updated status to Pending Approval	Kevin H.
01/05/2022 02:01 pm	Service Completed	Kevin H.
01/05/2022 02:00 pm	Check-out 01/05/2022 01:58 pm	Kevin H.
01/05/2022 02:00 pm	Work Order Tasks Added	Kevin H.
01/05/2022 02:00 pm	Updated status to Service Completed	Kevin H.
01/05/2022 01:48 pm	Customer Signature Posted	Kevin H.
01/05/2022 01:25 pm	Arrived 01/05/2022 01:24 pm	Kevin H.
01/05/2022 01:24 pm	Check-in 01/05/2022 01:24 pm	Kevin H.
01/05/2022 11:31 am	Updated status to Scheduled	Kevin H.
01/05/2022 11:31 am	Assigned: Kevin Hsueh	Kevin H.
01/05/2022 11:31 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39050

Work Orders