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W39363 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

05/10/2022, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TRMA.6012: TRMA - Service Contract (04/01/22 - 03/31/23)

Rates:

TRMA - Service Contract (04/01/22 - 03/31/23) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chona Cabedo

Date Signed:

05/10/2022

Work Requested

Troubleshoot Dave's workstation. Troubleshoot Chona's laptop.

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Chona advised Michael is not receiving password reset email from Tylerportico.com. Check SonicWALL junk store and outlook junk folder and noted no email from Tylerportico.com received. Chona to contact vendor. Check daves Monitor and noted display cable was bent. Rearrange workstation and straighten cable. Test print to PDF with Revit unsuccessful. Update adobe acrobat and perform tests with Revit still unsuccessful. Test print to PDF using MS Office with no issues. Support ticket with Revit will be created for software technical assistance

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Chona advised Michael is not receiving password reset email from Tylerportico.com. Check SonicWALL junk store and outlook junk folder and noted no email from Tylerportico.com received. Chona to contact vendor. Check daves Monitor and noted display cable was bent. Rearrange workstation and straighten cable. Test print to PDF with Revit unsuccessful. Update adobe acrobat and perform tests with Revit still unsuccessful. Test print to PDF using MS Office with no issues. Support ticket with Revit will be created for software technical assistance	Kevin Hsueh	05/10/2022 09:00 am	05/10/2022 10:22 am	01:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/11/2022 09:30 am	Updated status to Closed	Jessica L.
05/10/2022 11:13 am	Updated status to Submitted for Invoicing	Chu H.
05/10/2022 11:13 am	Approved.	Chu H.
05/10/2022 10:25 am	Updated status to Pending Approval	Kevin H.
05/10/2022 10:25 am	Service Completed	Kevin H.
05/10/2022 10:24 am	Check-out 05/10/2022 10:22 am	Kevin H.
05/10/2022 10:24 am	Work Order Tasks Added	Kevin H.
05/10/2022 10:24 am	Updated status to Service Completed	Kevin H.
05/10/2022 10:20 am	Customer Signature Posted	Kevin H.
05/10/2022 09:00 am	Arrived 05/10/2022 09:00 am	Kevin H.
05/10/2022 09:00 am	Check-in 05/10/2022 09:00 am	Kevin H.
05/10/2022 08:34 am	Updated status to Scheduled	Kevin H.
05/10/2022 08:34 am	Assigned: Kevin Hsueh	Kevin H.
05/10/2022 08:34 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39363

Work Orders