DSI WebApp

W39470 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

06/08/2022, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6008: Micronesian Divers Association - Service Contract 2022

Rates:

Micronesian Divers Association - Service Contract 2022 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot SonicWALL AntiSpam Junk Store.

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Escalate trouble ticket with SonicWALL Support. Worked with Curtis from SonicWALL Support to backup current Junk Store database. Uninstalled Junk Store software. Reinstall Junk Store software and confirmed it shows version 7.6.9.7243. Restore Junk Store database and confirmed Junk Store database is accessible. Update whitelist address book with emails and domain names provided by MDA. Configured Junk Store to not hold likely spam emails and to send directly to the users' inbox and append [LIKELY SPAM] to the email subject line.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Escalate trouble ticket with SonicWALL Support. Worked with Curtis from SonicWALL Support to backup current Junk Store database. Uninstalled Junk Store software. Reinstall Junk Store software and confirmed it shows version 7.6.9.7243. Restore Junk Store database and confirmed Junk Store database is accessible. Update whitelist address book with emails and domain names provided by MDA. Configured Junk Store to not hold likely spam emails and to send directly to the users' inbox and append [LIKELY SPAM] to the email subject line.	Kevin Hsueh	06/08/2022 10:00 am	06/08/2022 12:00 pm	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/09/2022 01:50 pm	Updated status to Closed	Jessica L.
06/09/2022 01:35 pm	Updated status to Submitted for Invoicing	Chu H.
06/09/2022 01:35 pm	Approved.	Chu H.
06/08/2022 04:17 pm	No Signature: Remote Support	Kevin H.
06/08/2022 04:17 pm	Updated status to Pending Approval	Kevin H.
06/08/2022 04:17 pm	Service Completed	Kevin H.
06/08/2022 03:44 pm	Check-out 06/08/2022 12:00 pm	Kevin H.
06/08/2022 03:44 pm	Work Order Tasks Added	Kevin H.
06/08/2022 03:44 pm	Updated status to Service Completed	Kevin H.
06/08/2022 03:38 pm	Check-in 06/08/2022 10:00 am	Kevin H.
06/08/2022 03:37 pm	Updated status to Scheduled	Kevin H.
06/08/2022 03:37 pm	Assigned: Kevin Hsueh	Kevin H.
06/08/2022 03:37 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W39470

Work Orders