DSI WebApp

W39493 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Guy Binoya

Scheduled Date/Time:

06/20/2022, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6002: Fargo Pacific - Service Contract (05/05/22 - 05/04/23)

Rates:

Fargo Pacific - Service Contract (05/05/22 - 05/04/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot QuickBooks. Per Guy, QuickBooks unable to open.

Work Requested by: Guy Binoya

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

connect to Guy's workstation remotely. Noted QuickBooks does not open and prompts to install an update. Login to Guy's workstation using domain admin account. Download and install QuickBooks update. Log back in to workstation using Guy's profile and test access to QuickBooks and company database successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	connect to Guy's workstation remotely. Noted QuickBooks does not open and prompts to install an update. Login to Guy's workstation using domain admin account. Download and install QuickBooks update. Log back in to workstation using Guy's profile and test access to QuickBooks and company database successfully.	Kevin Hsueh	06/20/2022 10:30 am	06/20/2022 11:13 am	00:43

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/20/2022 04:10 pm	Updated status to Closed	Jessica L.
06/20/2022 03:59 pm	Updated status to Submitted for Invoicing	Chu H.
06/20/2022 03:59 pm	Approved.	Chu H.
06/20/2022 11:16 am	No Signature: Remote Support	Kevin H.
06/20/2022 11:16 am	Updated status to Pending Approval	Kevin H.
06/20/2022 11:16 am	Service Completed	Kevin H.
06/20/2022 11:14 am	Check-out 06/20/2022 11:13 am	Kevin H.
06/20/2022 11:14 am	Work Order Tasks Added	Kevin H.
06/20/2022 11:14 am	Updated status to Service Completed	Kevin H.
06/20/2022 11:12 am	Check-in 06/20/2022 10:30 am	Kevin H.
06/20/2022 11:11 am	Updated status to Scheduled	Kevin H.
06/20/2022 11:11 am	Assigned: Kevin Hsueh	Kevin H.
06/20/2022 11:11 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39493

Work Orders