DSI WebApp

W39563 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

07/19/2022, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6002: Fargo Pacific - Service Contract (05/05/22 - 05/04/23)

Rates:

Fargo Pacific - Service Contract (05/05/22 - 05/04/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check McAfee subscription renewal.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to McAfee portal to check subscription. Noted that McAfee is now called Trellix. No option to renewal on Trellix portal. Review renewal email from Trellix and noted that Trellix advised Fargo Pacific's software vendor/partner was to provide a renewal quote. Emailed Trellix to advise that renewal quote was not received. Check fargogu.com and fargopacificinc.com domain renewals on HostGator. Noted domains are due for renewal on 7/23/2022. Worked with Jay Park to update credit card payment information on HostGator and proceed to renew fargogu.com and fargopacificinc.com. Renewal successfully, sent a copy of both renewal invoices to Jay Park.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to McAfee portal to check subscription. Noted that McAfee is now called Trellix. No option to renewal on Trellix portal. Review renewal email from Trellix and noted that Trellix advised Fargo Pacific's software vendor/partner was to provide a renewal quote. Emailed Trellix to advise that renewal quote was not received. Check fargogu.com and fargopacificinc.com domain renewals on HostGator. Noted domains are due for renewal on 7/23/2022. Worked with Jay Park to update credit card payment information on HostGator and proceed to renew fargogu.com and fargopacificinc.com. Renewal successfully, sent a copy of both renewal invoices to Jay Park.	Kevin Hsueh	07/19/2022 08:30 am	07/19/2022 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/19/2022 05:13 pm	Updated status to Closed	Jessica L.
07/19/2022 05:07 pm	Updated status to Submitted for Invoicing	Chu H.
07/19/2022 05:07 pm	Approved.	Chu H.
07/19/2022 09:35 am	No Signature: Remote Support	Kevin H.
07/19/2022 09:35 am	Updated status to Pending Approval	Kevin H.
07/19/2022 09:35 am	Service Completed	Kevin H.
07/19/2022 09:34 am	Check-out 07/19/2022 09:30 am	Kevin H.
07/19/2022 09:34 am	Work Order Tasks Added	Kevin H.
07/19/2022 09:34 am	Updated status to Service Completed	Kevin H.
07/19/2022 09:31 am	Check-in 07/19/2022 08:30 am	Kevin H.
07/19/2022 09:30 am	Updated status to Scheduled	Kevin H.
07/19/2022 09:30 am	Assigned: Kevin Hsueh	Kevin H.
07/19/2022 09:30 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39563

Work Orders