DSI WebApp

W39698 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

08/30/2022, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6008: Micronesian Divers Association - Service Contract 2022

Rates:

Micronesian Divers Association - Service Contract 2022 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Mr. Webber's MS Outlook. Unable to open attachments.

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mr. Webber unable to open attachments in Outlook. Investigate and narrowed down issue to PDF attachments. Check Adobe Reader and confirmed Adobe Reader does not open properly. Uninstall and reinstall Adobe Reader. Test open PDF attachments in Outlook successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Mr. Webber unable to open attachments in Outlook. Investigate and narrowed down issue to PDF attachments. Check Adobe Reader and confirmed Adobe Reader does not open properly. Uninstall and reinstall Adobe Reader. Test open PDF attachments in Outlook successfully.	Kevin Hsueh	08/30/2022 10:30 am	08/30/2022 11:05 am	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/30/2022 04:38 pm	Updated status to Closed	Jessica L.
08/30/2022 12:10 pm	Updated status to Submitted for Invoicing	Chu H.
08/30/2022 12:10 pm	Approved.	Chu H.
08/30/2022 11:07 am	No Signature: Remote Support	Kevin H.
08/30/2022 11:07 am	Updated status to Pending Approval	Kevin H.
08/30/2022 11:07 am	Service Completed	Kevin H.
08/30/2022 11:06 am	Check-out 08/30/2022 11:05 am	Kevin H.
08/30/2022 11:06 am	Work Order Tasks Added	Kevin H.
08/30/2022 11:06 am	Updated status to Service Completed	Kevin H.
08/30/2022 11:02 am	Check-in 08/30/2022 10:30 am	Kevin H.
08/30/2022 11:00 am	Updated status to Scheduled	Kevin H.
08/30/2022 11:00 am	Assigned: Kevin Hsueh	Kevin H.
08/30/2022 11:00 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39698

Work Orders