DSI WebApp

W39772 Closed

Customer/Point of Contact:

Micronesian Divers Association
Wes Seleen (671-472-6321 ext 642)

Scheduled Date/Time:

09/21/2022, 10:23 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6009: Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23)

Rates:

Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23_ [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Noriko

Date Signed:

09/21/2022

Work Requested

Troubleshoot server.

Work Requested by: Wes Seleen

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

MDA Server HDD 0 failed. Access RAID controller and silence alarm. Reboot server successfully. DSI to provide a quote for a replacement 600GB SAS 15K HDD. Setup SonicWALL global VPN client on Mr. Webbers laptop. Test connect to VPN successful. Test RDP to Mr. Webbers desktop successfully

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	MDA Server HDD 0 failed. Access RAID controller and silence alarm. Reboot server successfully. DSI to provide a quote for a replacement 600GB SAS 15K HDD. Setup SonicWALL global VPN client on Mr. Webbers laptop. Test connect to VPN successful. Test RDP to Mr. Webbers desktop successfully	Kevin Hsueh	09/21/2022 10:24 am	09/21/2022 11:18 am	00:54

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/22/2022 02:49 pm	Updated status to Closed	Jessica L.
09/22/2022 01:19 pm	Updated status to Submitted for Invoicing	Chu H.
09/22/2022 01:19 pm	Approved.	Chu H.
09/21/2022 11:26 am	Updated status to Pending Approval	Kevin H.
09/21/2022 11:26 am	Service Completed	Kevin H.
09/21/2022 11:20 am	Check-out 09/21/2022 11:18 am	Kevin H.
09/21/2022 11:20 am	Work Order Tasks Added	Kevin H.
09/21/2022 11:20 am	Updated status to Service Completed	Kevin H.
09/21/2022 11:17 am	Customer Signature Posted	Kevin H.
09/21/2022 10:25 am	Arrived 09/21/2022 10:24 am	Kevin H.
09/21/2022 10:24 am	Check-in 09/21/2022 10:24 am	Kevin H.
09/21/2022 10:23 am	Updated status to Scheduled	Kevin H.
09/21/2022 10:23 am	Assigned: Kevin Hsueh	Kevin H.
09/21/2022 10:23 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39772

Work Orders