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W39833 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

10/12/2022, 11:00 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

TRMA.6012: TRMA - Service Contract (04/01/22 - 03/31/23)

Rates:

TRMA - Service Contract (04/01/22 - 03/31/23) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chona Cabedo

Date Signed:

12/08/2022

Work Requested

Troubleshoot Cedric's Lenovo ThinkPad P15 Gen1

Work Requested by: Chona Cabedo

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo ThinkPad P15 Gen 1	PF2Z5LW1

Work Completed 2

Summary of Tasks

Received laptop back from Lenovo Repair Center. Laptop now powers up and boots up properly. Deliver laptop back to Cedric at TRMA.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Cedric's Lenovo ThinkPad P15 Gen 1 does not detect power from the power adapter. Test power adapter on a known good Lenovo laptop and confirmed that the power adapter has no issues. Perform a power soft reset per Lenovo Support and ThinkPad P15 Gen 1 still does not detect the power adapter. Lenovo to send replacement parts. Lenovo Ticket: 4005568335.	Kevin Hsueh	10/12/2022 11:00 am	10/12/2022 12:00 pm	01:00
	2	Received laptop back from Lenovo Repair Center. Laptop now powers up and boots up properly. Deliver laptop back to Cedric at TRMA.	Kevin Hsueh	12/08/2022 09:19 am	12/08/2022 09:41 am	00:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
12/09/2022 10:05 am	Updated status to Closed	Jessica L.
12/08/2022 06:05 pm	Updated status to Submitted for Invoicing	Chu H.
12/08/2022 06:05 pm	Approved.	Chu H.
12/08/2022 09:45 am	Updated status to Pending Approval	Kevin H.
12/08/2022 09:45 am	Service Completed	Kevin H.
12/08/2022 09:43 am	Modified workorder.	Kevin H.
12/08/2022 09:43 am	Rates modified to TRMA - Service Contract (04/01/22 - 03/31/23): $0.00	Kevin H.
12/08/2022 09:43 am	Updated Estimated Service Time (hrs) to	Kevin H.
12/08/2022 09:42 am	Check-out 12/08/2022 09:41 am	Kevin H.
12/08/2022 09:42 am	Work Order Tasks Added	Kevin H.
12/08/2022 09:42 am	Updated status to Service Completed	Kevin H.
12/08/2022 09:38 am	Customer Signature Posted	Kevin H.
12/08/2022 09:19 am	Check-in 12/08/2022 09:19 am	Kevin H.
10/12/2022 01:33 pm	Check-out 10/12/2022 12:00 pm	Kevin H.
10/12/2022 01:33 pm	Updated status to In Progress	Kevin H.
10/12/2022 01:32 pm	Check-in 10/12/2022 11:00 am	Kevin H.
10/12/2022 01:27 pm	Added customer equipment.	Kevin H.
10/12/2022 01:27 pm	Updated status to Scheduled	Kevin H.
10/12/2022 01:27 pm	Assigned: Kevin Hsueh	Kevin H.
10/12/2022 01:27 pm	Created workorder.	Kevin H.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W39833

Work Orders