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W39905 Closed

Customer/Point of Contact:

Guam Department of Education
Francis Santos

Scheduled Date/Time:

11/23/2022, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5053: GDOE PO 20191456 Qty 15 ActivPanel Titanium 70in Install

Rates:

GDOE PO 20191456 Qty 15 ActivPanel Titanium 70" In [TOTAL HOURS: 12]

Remaining Hours:

8

Est. Service Time (hrs):

1

Reference/PO #:

20191456-00

Taken By:

KaeAna Dee Camacho

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Reflash Panel to regain owner account access 770T-J72X3A6990007

Work Requested by: Francis Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Tried two different methods to reflash Titanium panel for GDOE teacher, both did not work. Contacted Promethean Support for assistance.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Tried two different methods to reflash Titanium panel for GDOE teacher, both did not work. Contacted Promethean Support for assistance.	KaeAna Dee Camacho	11/23/2022 09:15 am	11/23/2022 11:15 am	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
11/30/2022 08:53 am	Updated status to Closed	Jessica L.
11/30/2022 08:40 am	Updated status to Submitted for Invoicing	Chu H.
11/30/2022 08:40 am	Approved.	Chu H.
11/29/2022 08:57 am	No Signature: customer unavailable	KaeAna D.
11/29/2022 08:57 am	Updated status to Pending Approval	KaeAna D.
11/29/2022 08:57 am	Service Completed	KaeAna D.
11/23/2022 01:29 pm	No Signature: customer unavailable	KaeAna D.
11/23/2022 01:29 pm	Service Completed	KaeAna D.
11/23/2022 01:29 pm	Return service required.	KaeAna D.
11/23/2022 01:29 pm	Work not Completed Reason: Tried two different methods to reflash Titanium panel for GDOE teacher, both did not work. Contacted Promethean Support for assistance.	KaeAna D.
11/23/2022 01:24 pm	Check-out 11/23/2022 11:15 am	KaeAna D.
11/23/2022 01:24 pm	Work Order Tasks Added	KaeAna D.
11/23/2022 01:24 pm	Updated status to Service Completed	KaeAna D.
11/23/2022 01:22 pm	Arrived 11/23/2022 09:15 am	KaeAna D.
11/23/2022 01:21 pm	Check-in 11/23/2022 09:15 am	KaeAna D.
11/22/2022 11:27 am	Updated status to Scheduled	KaeAna D.
11/22/2022 11:27 am	Assigned: KaeAna Dee Camacho	KaeAna D.
11/22/2022 11:27 am	Created workorder.	KaeAna D.

Attachments 1

Filename
W39905

Work Orders