W39907   Closed

11/22/2022, 01:30 pm   
Onsite
Service Contract
JMCE.6012: JMC Equipment - Service Contract (05/01/22 - 04/30/23)
JMC Equipment - Service Contract (05/01/22 - 04/30/23) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Mark Peredo
11/22/2022

Work Requested

Internet Down.
Work Requested by: Mark Peredo

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

GTA Modem is down. Only 1 pair in the bonded line was syncing. Contact GTA and GTA NOC broke the bondend pairs and now modem is up at half speed. Test Exchange emails ok. Per GTA, TT #770606 created for Monday to repair the bonded pair.
Work Completed Technician Check-in Check-out Actual Hrs
1 GTA Modem is down. Only 1 pair in the bonded line was syncing. Contact GTA and GTA NOC broke the bondend pairs and now modem is up at half speed. Test Exchange emails ok. Per GTA, TT #770606 created for Monday to repair the bonded pair. Kevin Hsueh
11/22/2022 01:08 pm 11/22/2022 01:44 pm 00:36

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/23/2022 08:49 am Updated status to Closed Jessica L.
11/23/2022 08:35 am Updated status to Submitted for Invoicing Chu H.
11/23/2022 08:35 am Approved. Chu H.
11/22/2022 01:47 pm Updated status to Pending Approval Kevin H.
11/22/2022 01:47 pm Service Completed Kevin H.
11/22/2022 01:46 pm Check-out 11/22/2022 01:44 pm Kevin H.
11/22/2022 01:46 pm Work Order Tasks Added Kevin H.
11/22/2022 01:46 pm Updated status to Service Completed Kevin H.
11/22/2022 01:43 pm Customer Signature Posted Kevin H.
11/22/2022 01:12 pm Arrived 11/22/2022 01:12 pm Kevin H.
11/22/2022 01:08 pm Check-in 11/22/2022 01:08 pm Kevin H.
11/22/2022 12:40 pm Updated status to Scheduled Kevin H.
11/22/2022 12:40 pm Assigned: Kevin Hsueh Kevin H.
11/22/2022 12:40 pm Created workorder. Kevin H.

Attachments 1

Filename
W39907