W39925   Closed

12/01/2022, 01:46 pm   
Onsite
Service Contract
TRMA.6012: TRMA - Service Contract (04/01/22 - 03/31/23)
TRMA - Service Contract (04/01/22 - 03/31/23) [TOTAL MONTHLY HOURS: 6]
0
1
Kevin Hsueh
Yes
Melet Santos
12/01/2022

Work Requested

Troubleshoot Melet's laptop
Work Requested by: Melet Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Melet unable to access start menu on her laptop. login using a different profile and no issues. Proceed to recreate Melet profile on laptop. Start menu opens on new profile. Transfer all data from old profile to new profile. Setup Outlook, Network printers and VPN connection.
Work Completed Technician Check-in Check-out Actual Hrs
1 Melet unable to access start menu on her laptop. login using a different profile and no issues. Proceed to recreate Melet profile on laptop. Start menu opens on new profile. Transfer all data from old profile to new profile. Setup Outlook, Network printers and VPN connection. Kevin Hsueh
12/01/2022 01:47 pm 12/01/2022 03:35 pm 01:48

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
12/02/2022 05:11 pm Updated status to Closed Jessica L.
12/02/2022 04:12 pm Updated status to Submitted for Invoicing .
12/02/2022 04:12 pm Approved. .
12/01/2022 03:38 pm Updated status to Pending Approval Kevin H.
12/01/2022 03:38 pm Service Completed Kevin H.
12/01/2022 03:36 pm Check-out 12/01/2022 03:35 pm Kevin H.
12/01/2022 03:36 pm Work Order Tasks Added Kevin H.
12/01/2022 03:36 pm Updated status to Service Completed Kevin H.
12/01/2022 03:34 pm Customer Signature Posted Kevin H.
12/01/2022 01:50 pm Arrived 12/01/2022 01:50 pm Kevin H.
12/01/2022 01:47 pm Check-in 12/01/2022 01:47 pm Kevin H.
12/01/2022 01:46 pm Updated status to Scheduled Kevin H.
12/01/2022 01:46 pm Assigned: Kevin Hsueh Kevin H.
12/01/2022 01:46 pm Created workorder. Kevin H.

Attachments 1

Filename
W39925