DSI WebApp

W40013 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

01/10/2023, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6002: Fargo Pacific - Service Contract (05/05/22 - 05/04/23)

Rates:

Fargo Pacific - Service Contract (05/05/22 - 05/04/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Guy Binoya

Date Signed:

01/10/2023

Work Requested

Troubleshoot Email Issues

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Perform test inbound emails and confirmed test emails were received. However, multiple staff at Fargo Pacific report sporadic issues of not being able to receive emails. No specific source or time of day the issue occurs. Check Rackspace email hosting and noted Rackspace is still having issues. DSI will provide a quote for a new Hosted Exchange service to Fargo Pacific. DSI will move Fargo Pacific from Rackspace to the new Hosted Exchange service.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Perform test inbound emails and confirmed test emails were received. However, multiple staff at Fargo Pacific report sporadic issues of not being able to receive emails. No specific source or time of day the issue occurs. Check Rackspace email hosting and noted Rackspace is still having issues. DSI will provide a quote for a new Hosted Exchange service to Fargo Pacific. DSI will move Fargo Pacific from Rackspace to the new Hosted Exchange service.	Kevin Hsueh	01/10/2023 10:49 am	01/10/2023 11:30 am	00:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/11/2023 09:33 am	Updated status to Closed	Jessica L.
01/11/2023 08:11 am	Updated status to Submitted for Invoicing	Chu H.
01/11/2023 08:11 am	Approved.	Chu H.
01/10/2023 03:14 pm	Updated status to Pending Approval	Kevin H.
01/10/2023 03:14 pm	Service Completed	Kevin H.
01/10/2023 03:13 pm	Check-out 01/10/2023 11:30 am	Kevin H.
01/10/2023 03:13 pm	Work Order Tasks Added	Kevin H.
01/10/2023 03:13 pm	Updated status to Service Completed	Kevin H.
01/10/2023 11:13 am	Customer Signature Posted	Kevin H.
01/10/2023 10:49 am	Arrived 01/10/2023 10:49 am	Kevin H.
01/10/2023 10:49 am	Check-in 01/10/2023 10:49 am	Kevin H.
01/10/2023 08:39 am	Updated status to Scheduled	Kevin H.
01/10/2023 08:39 am	Assigned: Kevin Hsueh	Kevin H.
01/10/2023 08:39 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40013

Work Orders