DSI WebApp

W40030 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

01/16/2023, 04:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lori Wong

Date Signed:

01/16/2023

Work Requested

Troubleshoot Network Access Issues

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Internet and email access down. Reboot SonicWALL, GTA Modem and ISASRV. Confirmed devices rebooted. Test access internet and email successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Internet and email access down. Reboot SonicWALL, GTA Modem and ISASRV. Confirmed devices rebooted. Test access internet and email successfully.	Kevin Hsueh	01/16/2023 04:20 pm	01/16/2023 04:59 pm	00:39

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
01/17/2023 09:31 am	Updated status to Closed	Jessica L.
01/17/2023 09:03 am	Updated status to Submitted for Invoicing	Chu H.
01/17/2023 09:03 am	Approved.	Chu H.
01/16/2023 05:01 pm	Updated status to Pending Approval	Kevin H.
01/16/2023 05:01 pm	Service Completed	Kevin H.
01/16/2023 04:59 pm	Check-out 01/16/2023 04:59 pm	Kevin H.
01/16/2023 04:59 pm	Work Order Tasks Added	Kevin H.
01/16/2023 04:59 pm	Updated status to Service Completed	Kevin H.
01/16/2023 04:41 pm	Customer Signature Posted	Kevin H.
01/16/2023 04:31 pm	Arrived 01/16/2023 04:31 pm	Kevin H.
01/16/2023 04:20 pm	Check-in 01/16/2023 04:20 pm	Kevin H.
01/16/2023 04:16 pm	Updated status to Scheduled	Kevin H.
01/16/2023 04:16 pm	Assigned: Kevin Hsueh	Kevin H.
01/16/2023 04:16 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40030

Work Orders