DSI WebApp

W40113 Closed

Customer/Point of Contact:

GTA TeleGuam
Christian Dones

Scheduled Date/Time:

02/21/2023, 02:00 pm

Service Type:

Onsite

Charge Type:

Warranty

Charge Code:

DSIG.0120: Warranty Service 2021

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Kianisia Reos

Date Signed:

02/21/2023

Work Requested

Video wall module down. No display on one section

Work Requested by: Christian Dones

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Work with Planar to troubleshoot video wall issue. Someone connected a network cable to 5G video controller causing irratic responses. Replaced receiving card and power supply.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Work with Planar to troubleshoot video wall issue. Someone connected a network cable to 5G video controller causing irratic responses. Replaced receiving card and power supply.	Chu Hsieh	02/21/2023 02:30 pm	02/21/2023 06:52 pm	04:22

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
02/22/2023 08:39 am	Updated status to Closed	Jessica L.
02/21/2023 06:56 pm	Updated status to Submitted for Invoicing	Chu H.
02/21/2023 06:56 pm	Approved.	Chu H.
02/21/2023 06:55 pm	Updated status to Pending Approval	Chu H.
02/21/2023 06:55 pm	Service Completed	Chu H.
02/21/2023 06:55 pm	Customer Signature Posted	Chu H.
02/21/2023 06:54 pm	Check-out 02/21/2023 06:52 pm	Chu H.
02/21/2023 06:54 pm	Work Order Tasks Added	Chu H.
02/21/2023 06:54 pm	Updated status to Service Completed	Chu H.
02/21/2023 03:17 pm	Arrived 02/21/2023 02:45 pm	Chu H.
02/21/2023 03:17 pm	Arrived 02/21/2023 02:45 pm	Chu H.
02/21/2023 03:16 pm	Check-in 02/21/2023 02:30 pm	Chu H.
02/20/2023 04:34 pm	Modified workorder.	Chu H.
02/20/2023 04:34 pm	Updated scheduled date/time from 02/16/2023 09:00 am to: 02/21/2023 02:00 pm	Chu H.
02/20/2023 04:34 pm	Updated Estimated Service Time (hrs) to	Chu H.
02/20/2023 04:33 pm	Modified workorder.	Chu H.
02/20/2023 04:33 pm	Updated Estimated Service Time (hrs) to	Chu H.
02/15/2023 01:28 pm	Updated status to Scheduled	Chu H.
02/15/2023 01:28 pm	Assigned: Chu Hsieh	Chu H.
02/15/2023 01:28 pm	Created workorder.	Chu H.

Attachments 1

Filename
W40113

Work Orders