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W40472 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Kyoko Mabuchi (671-475-8772)

Scheduled Date/Time:

07/13/2023, 09:37 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Kyoko Mabuchi

Date Signed:

07/13/2023

Work Requested

Troubleshoot Kyoko's workstation

Work Requested by: Kyoko Mabuchi

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Kyoko's workstation not booting up. Per LED Error, RAM not detected. Reseat RAM and workstation boots up properly. Possibility systemboard is going bad. System is over 12 years old. DSI to provide a quote for a replacement workstation.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Kyoko's workstation not booting up. Per LED Error, RAM not detected. Reseat RAM and workstation boots up properly. Possibility systemboard is going bad. System is over 12 years old. DSI to provide a quote for a replacement workstation.	Kevin Hsueh	07/13/2023 09:39 am	07/13/2023 10:08 am	00:29

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/14/2023 11:39 am	Updated status to Closed	Jessica L.
07/14/2023 11:31 am	Updated status to Submitted for Invoicing	Chu H.
07/14/2023 11:31 am	Approved.	Chu H.
07/13/2023 11:35 am	Updated status to Pending Approval	Kevin H.
07/13/2023 11:35 am	Service Completed	Kevin H.
07/13/2023 10:09 am	Check-out 07/13/2023 10:08 am	Kevin H.
07/13/2023 10:09 am	Work Order Tasks Added	Kevin H.
07/13/2023 10:09 am	Updated status to Service Completed	Kevin H.
07/13/2023 10:03 am	Customer Signature Posted	Kevin H.
07/13/2023 09:48 am	Arrived 07/13/2023 09:48 am	Kevin H.
07/13/2023 09:39 am	Check-in 07/13/2023 09:39 am	Kevin H.
07/13/2023 09:38 am	Updated status to Scheduled	Kevin H.
07/13/2023 09:38 am	Assigned: Kevin Hsueh	Kevin H.
07/13/2023 09:38 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40472

Work Orders