DSI WebApp

W40494 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

07/25/2023, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6002: Brooks - Service Contract (03/01/23 - 02/28/24)

Rates:

Brooks - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot mail@guamlaw.net mail flow issues.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Per Lisa, mail@guamlaw.net is not receiving emails. mail@guamlaw.net forwards to Tish and Clare. Perform test and confirmed mail@guamlaw.net is not forwarding the emails to Tish and Clare properly. Update forwarding settings and sent separate test emails. Confirmed with both Tish and Clare that they can now receive emails on mail@guamlaw.net.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Per Lisa, mail@guamlaw.net is not receiving emails. mail@guamlaw.net forwards to Tish and Clare. Perform test and confirmed mail@guamlaw.net is not forwarding the emails to Tish and Clare properly. Update forwarding settings and sent separate test emails. Confirmed with both Tish and Clare that they can now receive emails on mail@guamlaw.net.	Kevin Hsueh	07/25/2023 02:00 pm	07/25/2023 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/26/2023 09:24 am	Updated status to Closed	Jessica L.
07/26/2023 09:24 am	Updated status to Closed	Jessica L.
07/26/2023 08:54 am	Updated status to Submitted for Invoicing	Chu H.
07/26/2023 08:54 am	Approved.	Chu H.
07/25/2023 04:23 pm	No Signature: Remote Support	Kevin H.
07/25/2023 04:23 pm	Updated status to Pending Approval	Kevin H.
07/25/2023 04:23 pm	Service Completed	Kevin H.
07/25/2023 03:48 pm	Check-out 07/25/2023 03:00 pm	Kevin H.
07/25/2023 03:48 pm	Work Order Tasks Added	Kevin H.
07/25/2023 03:48 pm	Updated status to Service Completed	Kevin H.
07/25/2023 03:42 pm	Check-in 07/25/2023 02:00 pm	Kevin H.
07/25/2023 03:37 pm	Updated status to Scheduled	Kevin H.
07/25/2023 03:37 pm	Assigned: Kevin Hsueh	Kevin H.
07/25/2023 03:37 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40494

Work Orders