DSI WebApp

W40780 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

11/10/2023, 08:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6014: Isa Dental - Service Contract (04/01/23 - 03/31/24)

Rates:

Isa Dental - Service Contract (04/01/23 - 03/31/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

11/10/2023

Work Requested

Troubleshoot Pano Room Workstation Monitot

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Pano Room workstation monitor. Monitor power button was locked. Unlock monitor power button. Someone pressed and held the power button that resulted in the lock issue. Linda reported GTA Hosted PBX is down. Noted GTA Hosted PBX modem had no internet connection. Reboot GTA Hosted PBX modem. Internet took quite some time to sync up, once synced up the GTA Hosted PBX was operational. Advised Linda to report issue to GTA.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Pano Room workstation monitor. Monitor power button was locked. Unlock monitor power button. Someone pressed and held the power button that resulted in the lock issue. Linda reported GTA Hosted PBX is down. Noted GTA Hosted PBX modem had no internet connection. Reboot GTA Hosted PBX modem. Internet took quite some time to sync up, once synced up the GTA Hosted PBX was operational. Advised Linda to report issue to GTA.	Kevin Hsueh	11/10/2023 08:30 am	11/10/2023 09:26 am	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/14/2023 09:21 am	Updated status to Closed	Jessica L.
11/13/2023 04:01 pm	Updated status to Submitted for Invoicing	Chu H.
11/13/2023 04:01 pm	Approved.	Chu H.
11/10/2023 09:30 am	Updated status to Pending Approval	Kevin H.
11/10/2023 09:30 am	Service Completed	Kevin H.
11/10/2023 09:28 am	Check-out 11/10/2023 09:26 am	Kevin H.
11/10/2023 09:28 am	Work Order Tasks Added	Kevin H.
11/10/2023 09:28 am	Updated status to Service Completed	Kevin H.
11/10/2023 08:51 am	Customer Signature Posted	Kevin H.
11/10/2023 08:31 am	Arrived 11/10/2023 08:31 am	Kevin H.
11/10/2023 08:31 am	Check-in 11/10/2023 08:30 am	Kevin H.
11/10/2023 08:16 am	Updated status to Scheduled	Kevin H.
11/10/2023 08:16 am	Assigned: Kevin Hsueh	Kevin H.
11/10/2023 08:16 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40780

Work Orders