W40780   Closed

Isa Dental
Linda Santos (1-671-646-7982)
11/10/2023, 08:30 am   
Onsite
Service Contract
IDC0.6014: Isa Dental - Service Contract (04/01/23 - 03/31/24)
Isa Dental - Service Contract (04/01/23 - 03/31/24) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
Yes
Linda Santos
11/10/2023

Work Requested

Troubleshoot Pano Room Workstation Monitot
Work Requested by: Linda Santos

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check Pano Room workstation monitor. Monitor power button was locked. Unlock monitor power button. Someone pressed and held the power button that resulted in the lock issue. Linda reported GTA Hosted PBX is down. Noted GTA Hosted PBX modem had no internet connection. Reboot GTA Hosted PBX modem. Internet took quite some time to sync up, once synced up the GTA Hosted PBX was operational. Advised Linda to report issue to GTA.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check Pano Room workstation monitor. Monitor power button was locked. Unlock monitor power button. Someone pressed and held the power button that resulted in the lock issue. Linda reported GTA Hosted PBX is down. Noted GTA Hosted PBX modem had no internet connection. Reboot GTA Hosted PBX modem. Internet took quite some time to sync up, once synced up the GTA Hosted PBX was operational. Advised Linda to report issue to GTA. Kevin Hsueh
11/10/2023 08:30 am 11/10/2023 09:26 am 00:56

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/14/2023 09:21 am Updated status to Closed Jessica L.
11/13/2023 04:01 pm Updated status to Submitted for Invoicing Chu H.
11/13/2023 04:01 pm Approved. Chu H.
11/10/2023 09:30 am Updated status to Pending Approval Kevin H.
11/10/2023 09:30 am Service Completed Kevin H.
11/10/2023 09:28 am Check-out 11/10/2023 09:26 am Kevin H.
11/10/2023 09:28 am Work Order Tasks Added Kevin H.
11/10/2023 09:28 am Updated status to Service Completed Kevin H.
11/10/2023 08:51 am Customer Signature Posted Kevin H.
11/10/2023 08:31 am Arrived 11/10/2023 08:31 am Kevin H.
11/10/2023 08:31 am Check-in 11/10/2023 08:30 am Kevin H.
11/10/2023 08:16 am Updated status to Scheduled Kevin H.
11/10/2023 08:16 am Assigned: Kevin Hsueh Kevin H.
11/10/2023 08:16 am Created workorder. Kevin H.

Attachments 1

Filename
W40780