DSI WebApp

W40850 Closed

Customer/Point of Contact:

Guam Memorial Park
Lynn Painter

Scheduled Date/Time:

12/11/2023, 08:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMP0.6013: Guam Memorial Park - Service Contract (03/01/23 - 02/28/24)

Rates:

Guam Memorial Park - Service Contract (03/01/23 - 02/28/24) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lynn Painter

Date Signed:

12/11/2023

Work Requested

Troubleshoot server. Server down

Work Requested by: Lynn Painter

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Server not booting up. 2 HDDs show amber LED. Reboot server and noted all 4 HDDs show green LED. RAID controller shows all 4 drives online. Power on all VM Servers. Confirmed internet, CSI Cyberquerry, and network resources accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Server not booting up. 2 HDDs show amber LED. Reboot server and noted all 4 HDDs show green LED. RAID controller shows all 4 drives online. Power on all VM Servers. Confirmed internet, CSI Cyberquerry, and network resources accessible.	Kevin Hsueh	12/11/2023 08:00 am	12/11/2023 08:59 am	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/12/2023 04:24 pm	Updated status to Closed	Jessica L.
12/11/2023 05:21 pm	Updated status to Submitted for Invoicing	Chu H.
12/11/2023 05:21 pm	Approved.	Chu H.
12/11/2023 09:01 am	Updated status to Pending Approval	Kevin H.
12/11/2023 09:01 am	Service Completed	Kevin H.
12/11/2023 08:59 am	Check-out 12/11/2023 08:59 am	Kevin H.
12/11/2023 08:59 am	Work Order Tasks Added	Kevin H.
12/11/2023 08:59 am	Updated status to Service Completed	Kevin H.
12/11/2023 08:30 am	Customer Signature Posted	Kevin H.
12/11/2023 08:28 am	Arrived 12/11/2023 08:15 am	Kevin H.
12/11/2023 08:28 am	Check-in 12/11/2023 08:00 am	Kevin H.
12/11/2023 08:26 am	Updated status to Scheduled	Kevin H.
12/11/2023 08:26 am	Assigned: Kevin Hsueh	Kevin H.
12/11/2023 08:26 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40850

Work Orders