DSI WebApp

W40882 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

12/27/2023, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6002: Brooks - Service Contract (03/01/23 - 02/28/24)

Rates:

Brooks - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Reboot APPSRV. Debtmaster running slow.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lisa reported Debtmaster running slow. Reboot APPSRV, confirmed all staff can log back in to Debtmaster. Check Event Log and Debtmaster Log and noted no error messages. DSI will contact Debtmaster Support to advised that slowness is occurring again.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Lisa reported Debtmaster running slow. Reboot APPSRV, confirmed all staff can log back in to Debtmaster. Check Event Log and Debtmaster Log and noted no error messages. DSI will contact Debtmaster Support to advised that slowness is occurring again.	Kevin Hsueh	12/27/2023 01:30 pm	12/27/2023 01:48 pm	00:18

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/28/2023 12:25 pm	Updated status to Closed	Jessica L.
12/28/2023 10:19 am	Updated status to Submitted for Invoicing	Chu H.
12/28/2023 10:19 am	Approved.	Chu H.
12/27/2023 01:55 pm	No Signature: Remote Support	Kevin H.
12/27/2023 01:55 pm	Updated status to Pending Approval	Kevin H.
12/27/2023 01:55 pm	Service Completed	Kevin H.
12/27/2023 01:49 pm	Check-out 12/27/2023 01:48 pm	Kevin H.
12/27/2023 01:49 pm	Work Order Tasks Added	Kevin H.
12/27/2023 01:49 pm	Updated status to Service Completed	Kevin H.
12/27/2023 01:46 pm	Check-in 12/27/2023 01:30 pm	Kevin H.
12/27/2023 01:43 pm	Updated status to Pending Schedule	Kevin H.
12/27/2023 01:43 pm	Assigned: Kevin Hsueh	Kevin H.
12/27/2023 01:43 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40882

Work Orders