DSI WebApp

W40915 Closed

Customer/Point of Contact:

Micronesian Divers Association
Matt Laguana

Scheduled Date/Time:

01/11/2024, 08:49 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

MDA0.6010: Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24)

Rates:

Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Millie

Date Signed:

01/12/2024

Work Requested

Troubleshoot VPN on HP Laptop

Work Requested by: Matt Laguana

Items Dropped Off 1

	Item	Serial Number	Notes
1	HP 250 G5	CMD7181RW1

Work Completed 1

Summary of Tasks

Check VPN connection. Matt reported VPN not connecting. Test connect to MDA VPN at DSI and connected successfully. Matt advised he has a new Starlink connection. Installed SonicWALL Netextender VPN for Matt to test while using Starlink.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check VPN connection. Matt reported VPN not connecting. Test connect to MDA VPN at DSI and connected successfully. Matt advised he has a new Starlink connection. Installed SonicWALL Netextender VPN for Matt to test while using Starlink.	Kevin Hsueh	01/11/2024 03:00 pm	01/11/2024 03:55 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
01/14/2024 02:13 pm	Updated status to Closed	Jessica L.
01/12/2024 05:11 pm	Customer Signature Posted	Alahas P.
01/11/2024 05:14 pm	Updated status to Submitted for Invoicing	Chu H.
01/11/2024 05:14 pm	Approved.	Chu H.
01/11/2024 04:05 pm	Signature for Later: Customer will pick up laptop	Kevin H.
01/11/2024 04:05 pm	Updated status to Pending Approval	Kevin H.
01/11/2024 04:05 pm	Service Completed	Kevin H.
01/11/2024 04:01 pm	Check-out 01/11/2024 03:55 pm	Kevin H.
01/11/2024 04:01 pm	Work Order Tasks Added	Kevin H.
01/11/2024 04:01 pm	Updated status to Service Completed	Kevin H.
01/11/2024 03:55 pm	Check-in 01/11/2024 03:00 pm	Kevin H.
01/11/2024 08:51 am	Added customer equipment.	Kevin H.
01/11/2024 08:51 am	Updated status to Pending Schedule	Kevin H.
01/11/2024 08:51 am	Assigned: Kevin Hsueh	Kevin H.
01/11/2024 08:51 am	Created workorder.	Kevin H.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W40915

Work Orders