W40963   Closed

02/01/2024, 10:00 am   
Inhouse
Service Contract
TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)
TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]
0
1
Bryant Bagiac
No

Work Requested

Upgrade Mark's laptop from Windows 7 Pro to Windows 10 Pro. Retain all data.
Work Requested by: Chona Cabedo

Items Dropped Off 1

Item Serial Number Notes
1 Lenovo ThinkPad E560 PF0NAV7F w/ Charger

Work Completed 1

Summary of Tasks

Performed in-place upgrade from Windows 7 Pro to Windows 10 Pro. Retained all data. Ran all available Windows updates, installed Google Chrome, changed computer name, set up SonicWall Global VPN Client to connect to TRMA server, mapped all previous network share drives, install and activate Microsoft Office and set up emails. Verified that previous emails were starting to sync.
Work Completed Technician Check-in Check-out Actual Hrs
1 Performed in-place upgrade from Windows 7 Pro to Windows 10 Pro. Retained all data. Ran all available Windows updates, installed Google Chrome, changed computer name, set up SonicWall Global VPN Client to connect to TRMA server, mapped all previous network share drives, install and activate Microsoft Office and set up emails. Verified that previous emails were starting to sync. Bryant Bagiac
02/01/2024 10:00 am 02/01/2024 11:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
02/07/2024 02:00 pm Updated status to Closed Jessica L.
02/03/2024 11:12 am Updated status to Submitted for Invoicing Chu H.
02/03/2024 11:12 am Approved. Chu H.
02/02/2024 12:08 pm Signature for Later: Customer will sign when laptop is dropped off. Bryant B.
02/02/2024 12:08 pm Updated status to Pending Approval Bryant B.
02/02/2024 12:08 pm Service Completed Bryant B.
02/02/2024 12:05 pm Check-out 02/01/2024 11:00 am Bryant B.
02/02/2024 12:05 pm Work Order Tasks Added Bryant B.
02/02/2024 12:05 pm Updated status to Service Completed Bryant B.
02/02/2024 12:01 pm Check-in 02/01/2024 10:00 am Bryant B.
02/01/2024 11:54 am Added customer equipment. Bryant B.
02/01/2024 11:54 am Updated status to Pending Schedule Bryant B.
02/01/2024 11:54 am Assigned: Bryant Bagiac Bryant B.
02/01/2024 11:54 am Created workorder. Bryant B.