DSI WebApp

W41070 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

03/12/2024, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6003: Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25)

Rates:

Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1.5

Reference/PO #:

Taken By:

Bryant Bagiac

Customer Signature:

Yes

Print Name:

Tisha Aguigui

Date Signed:

03/12/2024

Work Requested

Troubleshoot Tisha's workstation. Bluescreen error.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Tisha's workstation bluescreen error. Checked Windows Event Log. Found error in Event Log reading Adobe Acrobat crashing and .dll file is corrupt. Repaired Adobe Acrobat in Control Panel. Ran sfc /scannow and DISM commands in command prompt. Troubleshoot amber light on server. Shut down server and entered XClarity to find warning. Warnings read power cable lost power.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Tisha's workstation bluescreen error. Checked Windows Event Log. Found error in Event Log reading Adobe Acrobat crashing and .dll file is corrupt. Repaired Adobe Acrobat in Control Panel. Ran sfc /scannow and DISM commands in command prompt. Asked Tisha to monitor computer in case bluescreen happens again. Troubleshoot amber light on server. Shut down server and entered XClarity to find warning. Warnings read power cable lost power.	Bryant Bagiac	03/12/2024 09:11 am	03/12/2024 10:36 am	01:25

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/12/2024 04:15 pm	Updated status to Closed	Jessica L.
03/12/2024 04:07 pm	Updated status to Submitted for Invoicing	Chu H.
03/12/2024 04:07 pm	Approved.	Chu H.
03/12/2024 10:48 am	Updated status to Pending Approval	Bryant B.
03/12/2024 10:48 am	Service Completed	Bryant B.
03/12/2024 10:43 am	Check-out 03/12/2024 10:36 am	Bryant B.
03/12/2024 10:43 am	Work Order Tasks Added	Bryant B.
03/12/2024 10:43 am	Updated status to Service Completed	Bryant B.
03/12/2024 10:33 am	Customer Signature Posted	Bryant B.
03/12/2024 09:24 am	Arrived 03/12/2024 09:24 am	Bryant B.
03/12/2024 09:12 am	Check-in 03/12/2024 09:11 am	Bryant B.
03/12/2024 08:39 am	Updated status to Scheduled	Bryant B.
03/12/2024 08:39 am	Assigned: Bryant Bagiac	Bryant B.
03/12/2024 08:39 am	Created workorder.	Bryant B.

Attachments 1

Filename
W41070

Work Orders