DSI WebApp

W41079 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

03/20/2024, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6014: Isa Dental - Service Contract (04/01/23 - 03/31/24)

Rates:

Isa Dental - Service Contract (04/01/23 - 03/31/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

03/20/2024

Work Requested

Troubleshoot Network Issues

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Disable DHCP server on ISASRV. Configure SonicWALL to be the DHCP Server with same exclusion settings. Test and confirmed SonicWALL DHCP server is running properly. Checl front desk Kyocera MFP. Per staff, Clicking noises and toner error present. Staff advised toner was recently replaced. Open, inspect, and noticed that 1 toner cartridge was not fully seated properly. Reseat all 4 toner cartridge. Reboot Kyocera MFP and noted no abnormal clicking noise and toner error not present. Perform test prints successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Disable DHCP server on ISASRV. Configure SonicWALL to be the DHCP Server with same exclusion settings. Test and confirmed SonicWALL DHCP server is running properly. Checl front desk Kyocera MFP. Per staff, Clicking noises and toner error present. Staff advised toner was recently replaced. Open, inspect, and noticed that 1 toner cartridge was not fully seated properly. Reseat all 4 toner cartridge. Reboot Kyocera MFP and noted no abnormal clicking noise and toner error not present. Perform test prints successfully.	Kevin Hsueh	03/20/2024 01:47 pm	03/20/2024 02:32 pm	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/20/2024 04:17 pm	Updated status to Closed	Jessica L.
03/20/2024 03:57 pm	Updated status to Submitted for Invoicing	Chu H.
03/20/2024 03:57 pm	Approved.	Chu H.
03/20/2024 02:37 pm	Updated status to Pending Approval	Kevin H.
03/20/2024 02:37 pm	Service Completed	Kevin H.
03/20/2024 02:35 pm	Check-out 03/20/2024 02:32 pm	Kevin H.
03/20/2024 02:35 pm	Work Order Tasks Added	Kevin H.
03/20/2024 02:35 pm	Updated status to Service Completed	Kevin H.
03/20/2024 02:28 pm	Customer Signature Posted	Kevin H.
03/20/2024 01:52 pm	Arrived 03/20/2024 01:52 pm	Kevin H.
03/20/2024 01:47 pm	Check-in 03/20/2024 01:47 pm	Kevin H.
03/20/2024 10:34 am	Updated status to Scheduled	Kevin H.
03/20/2024 10:34 am	Assigned: Kevin Hsueh	Kevin H.
03/20/2024 10:34 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41079

Work Orders