DSI WebApp

W41084 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

03/21/2024, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.2001: Isa Dental - Lenovo Server Project 2023

Rates:

Isa Dental - Lenovo Server Project 2023 [TOTAL ANNUAL HOURS: 35]

Remaining Hours:

35

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Work on APC Network Shutdown

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Activate VM Servers' Windows Server 2022 Standard Edition. Install and activate Shadowprotect SPX Backup. Download and install all currently available Windows Updates.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Work with APC Support to troubleshoot APC Network Shutdown. Proceed to recreate APC Virtual Appliance and perform tests and test connection. Still unable to connect. Unable to connect to Host error still present. Per APC Support rep, Kim, she will take the log files and work with her team and provide steps moving forward.	Kevin Hsueh	03/21/2024 09:00 am	03/21/2024 11:00 am	02:00
	2	Activate VM Servers' Windows Server 2022 Standard Edition. Install and activate Shadowprotect SPX Backup. Download and install all currently available Windows Updates.	Kevin Hsueh	03/27/2024 10:30 am	03/27/2024 11:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
03/27/2024 02:39 pm	Updated status to Closed	Jessica L.
03/27/2024 02:34 pm	Updated status to Submitted for Invoicing	Chu H.
03/27/2024 02:34 pm	Approved.	Chu H.
03/27/2024 11:42 am	No Signature: Project	Kevin H.
03/27/2024 11:42 am	Updated status to Pending Approval	Kevin H.
03/27/2024 11:42 am	Service Completed	Kevin H.
03/27/2024 11:39 am	Check-out 03/27/2024 11:30 am	Kevin H.
03/27/2024 11:39 am	Work Order Tasks Added	Kevin H.
03/27/2024 11:39 am	Updated status to Service Completed	Kevin H.
03/27/2024 11:38 am	Check-in 03/27/2024 10:30 am	Kevin H.
03/21/2024 11:45 am	Check-out 03/21/2024 11:00 am	Kevin H.
03/21/2024 11:45 am	Updated status to In Progress	Kevin H.
03/21/2024 11:44 am	Check-in 03/21/2024 09:00 am	Kevin H.
03/21/2024 11:42 am	Updated status to Scheduled	Kevin H.
03/21/2024 11:42 am	Assigned: Kevin Hsueh	Kevin H.
03/21/2024 11:42 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41084

Work Orders