DSI WebApp

W41144 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

04/17/2024, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Kyoko Mabuchi

Date Signed:

04/17/2024

Work Requested

Troubleshoot Rick's VPN

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Rick unable to access share drives when connected to VPN. error message stated incorrect credentials. Update credentials and test access share drives via VPN successful. Rick's Surface is running Windows 11 Home. DSI to provide a quote for Windows 11 Pro and add to TRMA domain.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Rick unable to access share drives when connected to VPN. error message stated incorrect credentials. Update credentials and test access share drives via VPN successful. Rick's Surface is running Windows 11 Home. DSI to provide a quote for Windows 11 Pro and add to TRMA domain.	Kevin Hsueh	04/17/2024 08:54 am	04/17/2024 09:36 am	00:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/17/2024 11:00 am	Updated status to Closed	Jessica L.
04/17/2024 09:45 am	Updated status to Submitted for Invoicing	Chu H.
04/17/2024 09:45 am	Approved.	Chu H.
04/17/2024 09:40 am	Updated status to Pending Approval	Kevin H.
04/17/2024 09:40 am	Service Completed	Kevin H.
04/17/2024 09:38 am	Check-out 04/17/2024 09:36 am	Kevin H.
04/17/2024 09:38 am	Work Order Tasks Added	Kevin H.
04/17/2024 09:38 am	Updated status to Service Completed	Kevin H.
04/17/2024 09:20 am	Customer Signature Posted	Kevin H.
04/17/2024 08:56 am	Arrived 04/17/2024 08:56 am	Kevin H.
04/17/2024 08:55 am	Check-in 04/17/2024 08:54 am	Kevin H.
04/17/2024 08:38 am	Updated status to Scheduled	Kevin H.
04/17/2024 08:38 am	Assigned: Kevin Hsueh	Kevin H.
04/17/2024 08:38 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41144

Work Orders