DSI WebApp

W41173 Closed

Customer/Point of Contact:

Harry S. Truman Elementary School
Josella Diaz

Scheduled Date/Time:

04/29/2024, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Josella Diaz

Date Signed:

04/29/2024

Work Requested

Troubleshoot Promethean Panel in Room 1. Reflash firmware may be needed.

Work Requested by: Josella Diaz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Reflash ActivPanel Nickel 75". Firmware uploads and shows installed. ActivPanel reboots after firmware reflash as expected. However, ActivPanel stays on loading screen for over 30 minutes with no movement. Reflash ActivPanel using another known good USB drive using different USB port on the ActivPanel. Same symptoms occur. ActivPanel does not reflash firmware properly. DSI to work with Promethea Support on next steps.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Reflash ActivPanel Nickel 75". Firmware uploads and shows installed. ActivPanel reboots after firmware reflash as expected. However, ActivPanel stays on loading screen for over 30 minutes with no movement. Reflash ActivPanel using another known good USB drive using different USB port on the ActivPanel. Same symptoms occur. ActivPanel does not reflash firmware properly. DSI to work with Promethea Support on next steps.	Kevin Hsueh	04/29/2024 09:04 am	04/29/2024 10:40 am	01:36

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/30/2024 11:29 am	Updated status to Closed	Jessica L.
04/30/2024 10:20 am	Updated status to Submitted for Invoicing	Chu H.
04/30/2024 10:20 am	Approved.	Chu H.
04/29/2024 11:12 am	Updated status to Pending Approval	Kevin H.
04/29/2024 11:12 am	Service Completed	Kevin H.
04/29/2024 10:38 am	Check-out 04/29/2024 10:40 am	Kevin H.
04/29/2024 10:38 am	Work Order Tasks Added	Kevin H.
04/29/2024 10:38 am	Updated status to Service Completed	Kevin H.
04/29/2024 10:31 am	Customer Signature Posted	Kevin H.
04/29/2024 09:31 am	Arrived 04/29/2024 09:31 am	Kevin H.
04/29/2024 09:05 am	Check-in 04/29/2024 09:04 am	Kevin H.
04/29/2024 08:35 am	Updated status to Scheduled	Kevin H.
04/29/2024 08:35 am	Assigned: Kevin Hsueh	Kevin H.
04/29/2024 08:35 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41173

Work Orders