W41266   Closed

06/10/2024, 10:00 am   
Remote
Service Contract
RFVL.6008: Roberts Fowler and Visosky - Service Contract 2024
Roberts Fowler & Visosky - Service Contract 2024 [TOTAL ANNUAL HOURS: 2]
2
1
Chu Hsieh
No

Work Requested

Xerox scanners cannot scan to email.
Work Requested by: Sophia Sanchez

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Copier to email test to internet works fine with drf2@teleguam.net account. Scan to email does not work. Tried with another email pop server account and issue still the same. After some experimentation changing the reply email address to match outgoing email address fixed the issue. Something at Xerox software had cause this issue as setting were never touch for years. Scanning to email work and confirmed by RFV Staff.
Work Completed Technician Check-in Check-out Actual Hrs
1 Copier to email test to internet works fine with drf2@teleguam.net account. Scan to email does not work. Tried with another email pop server account and issue still the same. After some experimentation changing the reply email address to match outgoing email address fixed the issue. Something at Xerox software had cause this issue as setting were never touch for years. Scanning to email work and confirmed by RFV Staff. Chu Hsieh
06/10/2024 10:00 am 06/10/2024 11:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
06/10/2024 05:22 pm Updated status to Closed Jessica L.
06/10/2024 12:04 pm Updated status to Submitted for Invoicing Chu H.
06/10/2024 12:04 pm Approved. Chu H.
06/10/2024 12:03 pm No Signature: remote support Chu H.
06/10/2024 12:03 pm Updated status to Pending Approval Chu H.
06/10/2024 12:03 pm Service Completed Chu H.
06/10/2024 11:59 am Check-out 06/10/2024 11:00 am Chu H.
06/10/2024 11:59 am Work Order Tasks Added Chu H.
06/10/2024 11:59 am Updated status to Service Completed Chu H.
06/10/2024 11:55 am Check-in 06/10/2024 10:00 am Chu H.
06/10/2024 11:52 am Updated status to Scheduled Chu H.
06/10/2024 11:52 am Assigned: Chu Hsieh Chu H.
06/10/2024 11:52 am Created workorder. Chu H.

Attachments 1

Filename
W41266