W41472   Closed

Guam Surgicenter
Colin O'Connell (671-646-3855)
09/23/2024, 11:00 am   
Remote
Service Contract
GMPL.6003: Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25)
Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No

Work Requested

Troubleshoot VM WIN2K12_WEBSRV. Per Colin, unable to boot VM
Work Requested by: Colin O'Connell

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

confirmed Windows Server 2012 R2 reinstallation successful. Set LAN Static IP Address: 192.168.2.16 and add to GSCDOM. Test RDP access to 192.168.2.16 successfully. Colin to take over and deploy the Web server services and database.
Work Completed Technician Check-in Check-out Actual Hrs
1 Colin reported VM: WIN2K12_WEBSRV is not booting up properly after an unexpected power outage. Remote Support and check VMWare VSphere 6 and noted several errors stating .vmdx file unable to be opened. Reboot VM Host, same issue occurs. Advised Colin that file system for WIN2K12_WEBSRV was corrupted by the unexpected power outage. Delete WIN2K12_WEBSRV VM and proceed to recreate and reinstall Windows Server 2012 R2 Kevin Hsueh
09/23/2024 11:00 am 09/23/2024 12:00 pm 01:00
2 confirmed Windows Server 2012 R2 reinstallation successful. Set LAN Static IP Address: 192.168.2.16 and add to GSCDOM. Test RDP access to 192.168.2.16 successfully. Colin to take over and deploy the Web server services and database. Kevin Hsueh
09/23/2024 01:30 pm 09/23/2024 02:30 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 20

Date/Time Comment Tech
09/24/2024 02:28 pm Updated status to Closed Jessica L.
09/23/2024 10:07 pm Updated status to Submitted for Invoicing Chu H.
09/23/2024 10:07 pm Approved. Chu H.
09/23/2024 02:48 pm No Signature: Remote Support: Colin Kevin H.
09/23/2024 02:48 pm Updated status to Pending Approval Kevin H.
09/23/2024 02:48 pm Service Completed Kevin H.
09/23/2024 02:46 pm Check-out 09/23/2024 02:30 pm Kevin H.
09/23/2024 02:46 pm Work Order Tasks Added Kevin H.
09/23/2024 02:46 pm Updated status to Service Completed Kevin H.
09/23/2024 02:42 pm Check-in 09/23/2024 01:30 pm Kevin H.
09/23/2024 02:27 pm Check-out 09/23/2024 12:00 pm Kevin H.
09/23/2024 02:27 pm Updated status to In Progress Kevin H.
09/23/2024 02:21 pm Modified workorder. Kevin H.
09/23/2024 02:21 pm Unassigned: Kevin H.
09/23/2024 02:21 pm Assigned: Kevin Hsueh Kevin H.
09/23/2024 02:21 pm Updated Estimated Service Time (hrs) to Kevin H.
09/23/2024 12:16 pm Check-in 09/23/2024 11:00 am Kevin H.
09/23/2024 12:13 pm Updated status to Scheduled Kevin H.
09/23/2024 12:13 pm Assigned: Kevin H.
09/23/2024 12:13 pm Created workorder. Kevin H.

Attachments 1

Filename
W41472