DSI WebApp

W41475 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

09/24/2024, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6015: Isa Dental - Service Contract (04/01/24 - 03/31/25)

Rates:

Isa Dental - Service Contract (04/01/24 - 03/31/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

09/24/2024

Work Requested

Troubleshoot Lori's workstation

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Lori's MS Office 365. Excel freezing. Check for MS Office update and install update. Proceed to repair MS Office 365. Assist Jose (DA25) to reset Dentrix security questions. Troubleshoot OP C Carestream. Staff advised xray icons missing. Noted toolbar set to hidden. Pin toolbar back to Carestream and icons are accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Lori's MS Office 365. Excel freezing. Check for MS Office update and install update. Proceed to repair MS Office 365. Assist Jose (DA25) to reset Dentrix security questions. Troubleshoot OP C Carestream. Staff advised xray icons missing. Noted toolbar set to hidden. Pin toolbar back to Carestream and icons are accessible.	Kevin Hsueh	09/24/2024 08:57 am	09/24/2024 09:40 am	00:43

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/25/2024 04:46 pm	Updated status to Closed	Jessica L.
09/25/2024 04:26 pm	Updated status to Submitted for Invoicing	Chu H.
09/25/2024 04:26 pm	Approved.	Chu H.
09/24/2024 09:44 am	Updated status to Pending Approval	Kevin H.
09/24/2024 09:44 am	Service Completed	Kevin H.
09/24/2024 09:42 am	Check-out 09/24/2024 09:40 am	Kevin H.
09/24/2024 09:42 am	Work Order Tasks Added	Kevin H.
09/24/2024 09:42 am	Updated status to Service Completed	Kevin H.
09/24/2024 09:34 am	Customer Signature Posted	Kevin H.
09/24/2024 08:57 am	Arrived 09/24/2024 08:57 am	Kevin H.
09/24/2024 08:57 am	Check-in 09/24/2024 08:57 am	Kevin H.
09/24/2024 08:33 am	Updated status to Scheduled	Kevin H.
09/24/2024 08:33 am	Assigned: Kevin Hsueh	Kevin H.
09/24/2024 08:33 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41475

Work Orders