DSI WebApp

W41695 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

02/03/2025, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6004: Fargo Pacific - Service Contract (05/05/24 - 05/04/25)

Rates:

Fargo Pacific - Service Contract (05/05/24 - 05/04/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot piee.eb.mil and fhb.com sites not accessible.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

GTA advised they can access piee.eb.mil and fhb.com directly off GTA modem. Work with SonicWALL and troubleshoot. SonicWALL Engineer determined GTA is looking for a different MTU value for the PPPoE Account that is not the default 1492 MTU. Update MTU setting and confirmed piee.eb.mil and fhb.com are accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	GTA advised they can access piee.eb.mil and fhb.com directly off GTA modem. Work with SonicWALL and troubleshoot. SonicWALL Engineer determined GTA is looking for a different MTU value for the PPPoE Account that is not the default 1492 MTU. Update MTU setting and confirmed piee.eb.mil and fhb.com are accessible.	Kevin Hsueh	02/03/2025 10:00 am	02/03/2025 11:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/04/2025 10:22 am	Updated status to Closed	Jessica L.
02/03/2025 05:54 pm	Updated status to Submitted for Invoicing	Chu H.
02/03/2025 05:54 pm	Approved.	Chu H.
02/03/2025 11:20 am	No Signature: Remote Support	Kevin H.
02/03/2025 11:20 am	Updated status to Pending Approval	Kevin H.
02/03/2025 11:20 am	Service Completed	Kevin H.
02/03/2025 11:03 am	Check-out 02/03/2025 11:00 am	Kevin H.
02/03/2025 11:03 am	Work Order Tasks Added	Kevin H.
02/03/2025 11:03 am	Updated status to Service Completed	Kevin H.
02/03/2025 11:02 am	Check-in 02/03/2025 10:00 am	Kevin H.
02/03/2025 10:59 am	Updated status to Scheduled	Kevin H.
02/03/2025 10:59 am	Assigned: Kevin Hsueh	Kevin H.
02/03/2025 10:59 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41695

Work Orders