DSI WebApp

W41738 Closed

Customer/Point of Contact:

Micronesian Divers Association
Raquel Brion (1-671-477-7253)

Scheduled Date/Time:

02/19/2025, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)

Rates:

Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Raquel reported https://login.unitedtranzactions.com/obp/volvo_penta is not accessible.

Work Requested by: Raquel Brion

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

https://login.unitedtranzactions.com/obp/volvo_penta not accessible. Accessing site through IT&E WAN interface is blocked. Configure routing rule in SonicWALL to route https://login.unitedtranzactions.com/obp/volvo_penta through the GTA WAN interface. Test access after configuration successful. Website blocked issue due to IT&E WAN.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	https://login.unitedtranzactions.com/obp/volvo_penta not accessible. Accessing site through IT&E WAN interface is blocked. Configure routing rule in SonicWALL to route https://login.unitedtranzactions.com/obp/volvo_penta through the GTA WAN interface. Test access after configuration successful. Website blocked issue due to IT&E WAN.	Kevin Hsueh	02/19/2025 03:00 pm	02/19/2025 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/20/2025 01:42 pm	Updated status to Closed	Jessica L.
02/20/2025 01:37 pm	Updated status to Submitted for Invoicing	Chu H.
02/20/2025 01:37 pm	Approved.	Chu H.
02/19/2025 04:09 pm	No Signature: Remote Support	Kevin H.
02/19/2025 04:09 pm	Updated status to Pending Approval	Kevin H.
02/19/2025 04:09 pm	Service Completed	Kevin H.
02/19/2025 04:03 pm	Check-out 02/19/2025 04:00 pm	Kevin H.
02/19/2025 04:03 pm	Work Order Tasks Added	Kevin H.
02/19/2025 04:03 pm	Updated status to Service Completed	Kevin H.
02/19/2025 04:01 pm	Check-in 02/19/2025 03:00 pm	Kevin H.
02/19/2025 03:59 pm	Updated status to Scheduled	Kevin H.
02/19/2025 03:59 pm	Assigned: Kevin Hsueh	Kevin H.
02/19/2025 03:59 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W41738

Work Orders