DSI WebApp

W41800 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

03/20/2025, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6009: Roberts Fowler and Visosky - Service Contract 2025

Rates:

Roberts Fowler & Visosky - Service Contract 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

recurring spam email being received on rfvstaff and rfvoffice email addresses. Remove Seth, Tim and David email addresses from distribution list.

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

create a rule to quarantine such emails when the SPF check fails. On SPF soft fail and error condition email subject will be tag [SPF FAIL - Possible spam] and [SPF ERROR - Possible Spam]. Email users will need to check their quarantine link to see if any valid emails gets marked. Remove Seth, Tim and David from any distribution list. Remove msanchez from all distribution lists.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	create a rule to quarantine such emails when the SPF check fails. On SPF soft fail and error condition email subject will be tag [SPF FAIL - Possible spam] and [SPF ERROR - Possible Spam]. Email users will need to check their quarantine link to see if any valid emails gets marked. Remove Seth, Tim and David from any distribution list. Remove msanchez from all distribution lists.	Chu Hsieh	03/20/2025 01:30 pm	03/20/2025 02:10 pm	00:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/20/2025 03:00 pm	Updated status to Closed	Jessica L.
03/20/2025 02:44 pm	Updated status to Submitted for Invoicing	Chu H.
03/20/2025 02:44 pm	Approved.	Chu H.
03/20/2025 02:43 pm	No Signature: remote	Chu H.
03/20/2025 02:43 pm	Updated status to Pending Approval	Chu H.
03/20/2025 02:43 pm	Service Completed	Chu H.
03/20/2025 02:39 pm	Check-out 03/20/2025 02:10 pm	Chu H.
03/20/2025 02:39 pm	Work Order Tasks Added	Chu H.
03/20/2025 02:39 pm	Updated status to Service Completed	Chu H.
03/20/2025 02:37 pm	Check-in 03/20/2025 01:30 pm	Chu H.
03/20/2025 02:34 pm	Updated status to Scheduled	Chu H.
03/20/2025 02:34 pm	Assigned: Chu Hsieh	Chu H.
03/20/2025 02:34 pm	Created workorder.	Chu H.

Attachments 1

Filename
W41800

Work Orders