DSI WebApp

W42623 Closed

Customer/Point of Contact:

Isa Dental
Lori Wong

Scheduled Date/Time:

04/20/2026, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.6017: Isa Dental - Service Contract (04/01/26 - 03/31/27)

Rates:

Isa Dental - Service Contract (04/01/26 - 03/31/27) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Dentrix Access

Work Requested by: Lori Wong

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

No internet or Dentrix access. Worked with Viann to reboot IDCSRV and IDCAPPSRV. Confirmed internet and Dentrix are both accessible after server reboots.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	No internet or Dentrix access. Worked with Viann to reboot IDCSRV and IDCAPPSRV. Confirmed internet and Dentrix are both accessible after server reboots.	Kevin Hsueh	04/20/2026 08:30 am	04/20/2026 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/30/2026 04:17 pm	Updated status to Closed	Jessica L.
04/30/2026 01:23 pm	Updated status to Submitted for Invoicing	Chu H.
04/30/2026 01:23 pm	Approved.	Chu H.
04/29/2026 10:36 am	No Signature: Remote Support	Kevin H.
04/29/2026 10:36 am	Updated status to Pending Approval	Kevin H.
04/29/2026 10:36 am	Service Completed	Kevin H.
04/29/2026 10:19 am	Check-out 04/20/2026 09:30 am	Kevin H.
04/29/2026 10:19 am	Work Order Tasks Added	Kevin H.
04/29/2026 10:19 am	Updated status to Service Completed	Kevin H.
04/29/2026 10:15 am	Check-in 04/20/2026 08:30 am	Kevin H.
04/29/2026 10:08 am	Updated status to Scheduled	Kevin H.
04/29/2026 10:08 am	Assigned: Kevin Hsueh	Kevin H.
04/29/2026 10:08 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42623

Work Orders