S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Arrived site at 2:00PM June 25th. Timed in with Jay at Crosscom 2:05pm. Was placed on hold for 10 minutes while he attempt to transfer me to the correct support group. Was informed to contact Interfaced Systems directly at (866) 227-8180 and spoke to Operator 2790. While on hold for 10 minutes with Interface System Operator 2790 I was able to speak with local Manager on Duty “Mcreen Tiamzon” from Panda Express and she informed me that the internet has been down for 4 days. Contacted ISP “Docomo Pacific” support and confirmed that they are able to see the two modems and the two hosted IP phones are working fine confirming no issues with the cable modem connection. Per ISP tech support, I powered cycled the cable modems (one for WAN and other for hosted IP phones). Still unable to access internet using one of the PC. I do not have access the to Fortinet Router/Firewall equipment (IP: 10.134.48.65) therefore could not check on issues with firewall configuration. I did a simple Windows Network Diagnostics test on manager PC and detected DNS server not responding (172.18.2.7 / 172.18.2.2). (See attached photo) Manager uses online email outlook.office365.com but could not ping or connect to website. Once Operator 2790 came back online I was informed that he could not transfer me to any tech support as they are currently closed. Because I was unable to speak with any Interface Systems tech support due to their office is closed I was unable to get instruction on how to access Option 29 to view the IP address of the alarm panel. I was however able to ping with response from alarm panel (IP: 10.134.48.9 – see photo) from the manager’s workstation. Issue is with the routing of the Fortinet router/firewall. Interface System Operator 2790 informed me to send email to techcloseout@interfacesystems.com describing the issue in order to obtain Release Code. Closed out with Jay at Crosscom at 3:05pm June 25th. |
Chu Hsieh |
06/25/2019 02:00 pm | 06/25/2019 03:00 pm | 01:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 06/25/2019 05:56 pm | Updated status to Invoiced | Jessica L. |
| 06/25/2019 05:42 pm | Updated status to Submitted for Invoicing | Chu H. |
| 06/25/2019 05:42 pm | Approved. | Chu H. |
| 06/25/2019 05:03 pm | No Signature: Crosscom Service | Chu H. |
| 06/25/2019 05:03 pm | Updated status to Pending Approval | Chu H. |
| 06/25/2019 05:03 pm | Service Completed | Chu H. |
| 06/25/2019 09:02 am | Updated billable hours to: 01.00 | Chu H. |
| 06/25/2019 05:01 pm | Check-out 06/25/2019 03:00 pm | Chu H. |
| 06/25/2019 05:01 pm | Updated status to Service Completed | Chu H. |
| 06/25/2019 05:00 pm | Arrived 06/25/2019 02:00 pm | Chu H. |
| 06/25/2019 04:59 pm | Check-in 06/25/2019 02:00 pm | Chu H. |
| 06/25/2019 04:52 pm | Updated status to Scheduled | Chu H. |
| 06/25/2019 04:52 pm | Assigned: Chu Hsieh | Chu H. |
| 06/25/2019 04:52 pm | Created workorder. | Chu H. |
| Filename | |
|---|---|
| W36640 | |