W36769   Invoiced

Isa Dental
Linda Santos (1-671-646-7982)
08/15/2019, 04:53 pm   
Remote
Service Contract
IDC0.6009: Isa Dental - Service Contract 2019
Additional Hour (SERVICE CONTRACT) [TOTAL MONTHLY HOURS: 4]
0
1
Kevin Hsueh
No
028382

Work Requested

Troubleshoot Email Issues. Unable to receive emails.
Work Requested by:

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Work Completed Technician Check-in Check-out Actual Hrs
1 Per Linda, emails are not being received. Login to ISASRV and noted C: Drive is out of disk space (Exchange database is stored on C: Drive). Delete temporary files and old log files on ISASRV to free up 11.5GB of space on C: Drive. Restart Exchange Information Store and Exchange Transport Services. Sent test emails to dsiadmin@isadental.com and lsantos@isadental.com and confirmed emails are received. Advised Linda that DSI will prepare and provide proposal to upgrade current server storage or upgrade to new server (current server is running Server 2008). Kevin Hsueh
08/15/2019 04:56 pm 08/15/2019 05:07 pm 00:11

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
08/16/2019 05:23 pm Updated status to Invoiced Jessica L.
08/16/2019 01:13 pm Updated status to Submitted for Invoicing Chu H.
08/16/2019 01:13 pm Approved. Chu H.
08/15/2019 05:11 pm No Signature: Remote Support: Linda Santos Kevin H.
08/15/2019 05:11 pm Updated status to Pending Approval Kevin H.
08/15/2019 05:11 pm Service Completed Kevin H.
08/15/2019 09:10 am Updated billable hours to: 01.00 Kevin H.
08/15/2019 05:09 pm Check-out 08/15/2019 05:07 pm Kevin H.
08/15/2019 05:09 pm Updated status to Service Completed Kevin H.
08/15/2019 04:56 pm Check-in 08/15/2019 04:56 pm Kevin H.
08/15/2019 04:53 pm Updated status to Pending Schedule Kevin H.
08/15/2019 04:53 pm Assigned: Kevin Hsueh Kevin H.
08/15/2019 04:53 pm Created workorder. Kevin H.

Attachments 1

Filename
W36769