S
| Item | Serial Number | Notes |
|---|
| Work Completed | Technician | Check-in | Check-out | Actual Hrs | |
|---|---|---|---|---|---|
| 1 | Attempt to repair array and Windows Server 2008 OS. |
Chu Hsieh |
03/10/2020 09:30 am | 03/10/2020 12:30 pm | 03:00 |
| 2 | Windows repair unsuccessful. Attempt to restore from Ext USB drive used for Windows Bare Metal Backup unsuccessful. External USB HDD corrupted. |
Chu Hsieh |
03/10/2020 01:30 pm | 03/10/2020 05:30 pm | 04:00 |
| 3 | Repaired the Ext USB 2TB used for Windows Backup Bare Metal Image unsuccessful. Microsoft Windows Bare metal recovery image unsuccessful. One of the HDD that was marked failed then remarked good by Kevin gave failed messages. Recorrect array to avoid issues. |
Chu Hsieh |
03/11/2020 09:30 am | 03/11/2020 12:30 pm | 03:00 |
| 4 | Scan through all the external backup drives for valid backups. Found ShadowProtect backup on one USB drive from March 6th for C: drive and February 19th for D: drive. Run check disk repair on the external USB drive. Attempt to recover corrupted data from other USB drive were unsuccessful. The external RDX drive has backup dated 2018. Therefore no backup were done on the RDX since 2018. |
Chu Hsieh |
03/11/2020 01:30 pm | 03/11/2020 05:30 pm | 04:00 |
| 5 | Install a clean copy of SBS 2011 on the server to see if recovery of the Windows Bare Metal recovery USB drive and was unsuccessful. |
Chu Hsieh |
03/12/2020 09:30 am | 03/12/2020 12:30 pm | 03:00 |
| 6 | Tried to copy the VHD backup file from Microsoft Bare Metal Backup to another drive to see if mounting would be possible in order to extract data but was unsuccessful. |
Chu Hsieh |
03/12/2020 01:30 pm | 03/12/2020 05:30 pm | 04:00 |
| 7 | Create ShadowProtect Bare Metal Recovery DVD in order to attempt to restore ShadowProtect image backups |
Chu Hsieh |
03/13/2020 09:30 am | 03/13/2020 12:30 pm | 03:00 |
| 8 | Restore ShadowProtect image for C: data March 6th. Attempt to restore Drive D: but Volume on new array was too small and required to be resized in order for backup to work. Resized and formatted the D: Volume and left overnight to complete the process. |
Chu Hsieh |
03/13/2020 01:30 pm | 03/13/2020 05:30 pm | 04:00 |
| Item | Serial Number | Condition | Qty | Price | Amount | |
|---|---|---|---|---|---|---|
| TOTAL ($) | 0.00 | |||||
| Date/Time | Comment | Tech |
|---|---|---|
| 03/17/2020 04:59 pm | Updated status to Invoiced | Jessica L. |
| 03/17/2020 04:18 pm | Updated status to Submitted for Invoicing | Chu H. |
| 03/17/2020 04:18 pm | Approved. | Chu H. |
| 03/17/2020 04:17 pm | No Signature: unable to close wo due to issue | Chu H. |
| 03/17/2020 04:17 pm | Updated status to Pending Approval | Chu H. |
| 03/17/2020 04:17 pm | Service Completed | Chu H. |
| 03/17/2020 06:09 am | Updated billable hours to: 28 | Pam C. |
| 03/16/2020 05:23 am | Updated billable hours to: 05.00 | Pam C. |
| 03/16/2020 03:16 pm | Modified workorder. | Chu H. |
| 03/16/2020 03:16 pm | Updated status to Service Completed | Chu H. |
| 03/16/2020 03:15 pm | Check-out 03/13/2020 05:30 pm | Chu H. |
| 03/16/2020 03:15 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 03:13 pm | Check-in 03/13/2020 01:30 pm | Chu H. |
| 03/16/2020 03:12 pm | Check-out 03/13/2020 12:30 pm | Chu H. |
| 03/16/2020 03:12 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 03:11 pm | Check-in 03/13/2020 09:30 am | Chu H. |
| 03/16/2020 03:10 pm | Check-out 03/12/2020 05:30 pm | Chu H. |
| 03/16/2020 03:10 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 03:09 pm | Check-in 03/12/2020 01:30 pm | Chu H. |
| 03/16/2020 03:09 pm | Check-out 03/12/2020 12:30 pm | Chu H. |
| 03/16/2020 03:09 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 03:06 pm | Check-in 03/12/2020 09:30 am | Chu H. |
| 03/16/2020 02:58 pm | Check-out 03/11/2020 05:30 pm | Chu H. |
| 03/16/2020 02:58 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 02:54 pm | Check-in 03/11/2020 01:30 pm | Chu H. |
| 03/16/2020 02:53 pm | Check-out 03/11/2020 12:30 pm | Chu H. |
| 03/16/2020 02:53 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 02:50 pm | Check-in 03/11/2020 09:30 am | Chu H. |
| 03/16/2020 02:49 pm | Check-out 03/10/2020 05:30 pm | Chu H. |
| 03/16/2020 02:49 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 02:46 pm | Check-in 03/10/2020 01:30 pm | Chu H. |
| 03/16/2020 02:46 pm | Check-out 03/10/2020 12:30 pm | Chu H. |
| 03/16/2020 02:46 pm | Updated status to Scheduled | Chu H. |
| 03/16/2020 02:43 pm | Check-in 03/10/2020 09:30 am | Chu H. |
| 03/16/2020 11:45 am | Updated status to Scheduled | Chu H. |
| 03/16/2020 11:45 am | Assigned: Chu Hsieh | Chu H. |
| 03/16/2020 11:45 am | Created workorder. | Chu H. |
| Filename | |
|---|---|
| Items Received 03/16/2020 11:45 am | |
| W37298 | |