DSI WebApp

W37854 Invoiced

Customer/Point of Contact:

Guam Shipyard
Cynthia Pizarro (1-671-648-1160)

Scheduled Date/Time:

09/25/2020, 03:15 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6011: Marianas Gas Corporation - Service Contract 2020

Rates:

Marianas Gas Corporation - Service Contract 2020 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029322

Work Requested

Cynthia reported getting a lot of emails from emailsecurity reporting unable to connect to LDAP server.

Work Requested by: Cynthia Pizarro

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

gsyadmin account was locked. found out a machine with name Desktop-KHQOGUO is attempting to hack into gsysrv server. unable to locate after finding out system name. cynthia will find out who's laptop is it as it is not part of GSY or MGC domain computers. Installed SentinelOne and Intrusion Protection to monitor future attempts.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	gsyadmin account was locked. found out a machine with name Desktop-KHQOGUO is attempting to hack into gsysrv server. unable to locate after finding out system name. cynthia will find out who's laptop is it as it is not part of GSY or MGC domain computers. Installed SentinelOne and Intrusion Protection to monitor future attempts.	Chu Hsieh	09/25/2020 03:15 pm	09/25/2020 04:46 pm	01:31

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/26/2020 02:27 pm	Updated status to Invoiced	Jessica L.
09/25/2020 04:51 pm	Updated status to Submitted for Invoicing	Chu H.
09/25/2020 04:51 pm	Approved.	Chu H.
09/25/2020 04:51 pm	No Signature: remote support	Chu H.
09/25/2020 04:51 pm	Updated status to Pending Approval	Chu H.
09/25/2020 04:51 pm	Service Completed	Chu H.
09/25/2020 04:50 pm	Work Order Tasks Updated	Chu H.
09/25/2020 04:49 pm	Check-out 09/25/2020 04:46 pm	Chu H.
09/25/2020 04:49 pm	Work Order Tasks Added	Chu H.
09/25/2020 04:49 pm	Updated status to Service Completed	Chu H.
09/25/2020 04:46 pm	Check-in 09/25/2020 03:15 pm	Chu H.
09/25/2020 04:46 pm	Updated status to Scheduled	Chu H.
09/25/2020 04:46 pm	Assigned: Chu Hsieh	Chu H.
09/25/2020 04:46 pm	Created workorder.	Chu H.

Attachments 1

Filename
W37854

Work Orders