DSI WebApp

W38493 Invoiced

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

05/24/2021, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.6011: Isa Dental - Service Contract 2021

Rates:

Isa Dental - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029841

Work Requested

Troubleshoot server. No network access and email access reported.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check server and confirmed server did shut down. Linda advised they had a power outage. Exchange services not started properly. Attempt to restart service but was not successful. Restart ISASRV. Log back in after server restarted and confirmed all Exchange services started properly. Test send and receive emails successfully. Advised Linda that issue has been resolved.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check server and confirmed server did shut down. Linda advised they had a power outage. Exchange services not started properly. Attempt to restart service but was not successful. Restart ISASRV. Log back in after server restarted and confirmed all Exchange services started properly. Test send and receive emails successfully. Advised Linda that issue has been resolved.	Kevin Hsueh	05/24/2021 04:00 pm	05/24/2021 04:39 pm	00:39

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/25/2021 02:27 pm	Updated status to Invoiced	Jessica L.
05/24/2021 05:58 pm	Updated status to Submitted for Invoicing	Chu H.
05/24/2021 05:58 pm	Approved.	Chu H.
05/24/2021 04:44 pm	Signature for Later: Remote Support	Kevin H.
05/24/2021 04:44 pm	Updated status to Pending Approval	Kevin H.
05/24/2021 04:44 pm	Service Completed	Kevin H.
05/24/2021 04:41 pm	Check-out 05/24/2021 04:39 pm	Kevin H.
05/24/2021 04:41 pm	Work Order Tasks Added	Kevin H.
05/24/2021 04:41 pm	Updated status to Service Completed	Kevin H.
05/24/2021 04:39 pm	Check-in 05/24/2021 04:00 pm	Kevin H.
05/24/2021 04:39 pm	Updated status to Scheduled	Kevin H.
05/24/2021 04:39 pm	Assigned: Kevin Hsueh	Kevin H.
05/24/2021 04:39 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38493

Work Orders