DSI WebApp

W38934 Invoiced

Customer/Point of Contact:

JMC Equipment Rental
Dave Taitano

Scheduled Date/Time:

11/29/2021, 03:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

JMCE.6010: JMC Equipment - Service Contract 2021

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Cookie Taitano

Date Signed:

11/29/2021

Invoice Number:

030256

Work Requested

Troubleshoot Servers. Unable to access remotely.

Work Requested by: Dave Taitano

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check JMCSRV and noted server not responding. Restart server and confirmed server is up. Noted APC UPS 750 has failed. DSI to provide quote to replace UPS. Noted Hydraulink (671-632-4956) DID is not routing to PRI or 3CX gateway properly. GTA automated busy message heard. Contact GTA and create trouble ticket 729442 for DID issue. GTA to send a tech to resolve issue.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check JMCSRV and noted server not responding. Restart server and confirmed server is up. Noted APC UPS 750 has failed. DSI to provide quote to replace UPS. Noted Hydraulink (671-632-4956) DID is not routing to PRI or 3CX gateway properly. GTA automated busy message heard. Contact GTA and create trouble ticket 729442 for DID issue. GTA to send a tech to resolve issue.	Kevin Hsueh	11/29/2021 03:30 pm	11/29/2021 05:05 pm	01:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/30/2021 08:46 am	Updated status to Invoiced	Jessica L.
11/30/2021 08:40 am	Updated status to Submitted for Invoicing	Chu H.
11/30/2021 08:40 am	Approved.	Chu H.
11/29/2021 05:07 pm	Updated status to Pending Approval	Kevin H.
11/29/2021 05:07 pm	Service Completed	Kevin H.
11/29/2021 05:02 pm	Check-out 11/29/2021 05:05 pm	Kevin H.
11/29/2021 05:02 pm	Work Order Tasks Added	Kevin H.
11/29/2021 05:02 pm	Updated status to Service Completed	Kevin H.
11/29/2021 04:15 pm	Customer Signature Posted	Kevin H.
11/29/2021 03:51 pm	Arrived 11/29/2021 03:51 pm	Kevin H.
11/29/2021 03:30 pm	Check-in 11/29/2021 03:30 pm	Kevin H.
11/29/2021 03:29 pm	Updated status to Scheduled	Kevin H.
11/29/2021 03:29 pm	Assigned: Kevin Hsueh	Kevin H.
11/29/2021 03:29 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38934

Work Orders