W38934   Invoiced

JMC Equipment Rental
Dave Taitano
11/29/2021, 03:30 pm   
Onsite
Service Contract
JMCE.6010: JMC Equipment - Service Contract 2021
Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Cookie Taitano
11/29/2021
030256

Work Requested

Troubleshoot Servers. Unable to access remotely.
Work Requested by: Dave Taitano

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Check JMCSRV and noted server not responding. Restart server and confirmed server is up. Noted APC UPS 750 has failed. DSI to provide quote to replace UPS. Noted Hydraulink (671-632-4956) DID is not routing to PRI or 3CX gateway properly. GTA automated busy message heard. Contact GTA and create trouble ticket 729442 for DID issue. GTA to send a tech to resolve issue.
Work Completed Technician Check-in Check-out Actual Hrs
1 Check JMCSRV and noted server not responding. Restart server and confirmed server is up. Noted APC UPS 750 has failed. DSI to provide quote to replace UPS. Noted Hydraulink (671-632-4956) DID is not routing to PRI or 3CX gateway properly. GTA automated busy message heard. Contact GTA and create trouble ticket 729442 for DID issue. GTA to send a tech to resolve issue. Kevin Hsueh
11/29/2021 03:30 pm 11/29/2021 05:05 pm 01:35

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/30/2021 08:46 am Updated status to Invoiced Jessica L.
11/30/2021 08:40 am Updated status to Submitted for Invoicing Chu H.
11/30/2021 08:40 am Approved. Chu H.
11/29/2021 05:07 pm Updated status to Pending Approval Kevin H.
11/29/2021 05:07 pm Service Completed Kevin H.
11/29/2021 05:02 pm Check-out 11/29/2021 05:05 pm Kevin H.
11/29/2021 05:02 pm Work Order Tasks Added Kevin H.
11/29/2021 05:02 pm Updated status to Service Completed Kevin H.
11/29/2021 04:15 pm Customer Signature Posted Kevin H.
11/29/2021 03:51 pm Arrived 11/29/2021 03:51 pm Kevin H.
11/29/2021 03:30 pm Check-in 11/29/2021 03:30 pm Kevin H.
11/29/2021 03:29 pm Updated status to Scheduled Kevin H.
11/29/2021 03:29 pm Assigned: Kevin Hsueh Kevin H.
11/29/2021 03:29 pm Created workorder. Kevin H.

Attachments 1

Filename
W38934