DSI WebApp

W40815 Invoiced

Customer/Point of Contact:

Equatorial Manufactory, Inc.
RB

Scheduled Date/Time:

11/27/2023, 10:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lucy

Date Signed:

11/27/2023

Invoice Number:

031712

Work Requested

Troubleshoot RB's workstation

Work Requested by: RB

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

RB's Dell Optiplex does not boot up. Test systemboard and confirmed systemboard does not respond. Systemboard is bad. EMI advised there is a spare same model Dell Optiplex. Transfer RB's HDD from original system to spare system. Confirmed spare system boots properly with RB's original HDD.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	RB's Dell Optiplex does not boot up. Test systemboard and confirmed systemboard does not respond. Systemboard is bad. EMI advised there is a spare same model Dell Optiplex. Transfer RB's HDD from original system to spare system. Confirmed spare system boots properly with RB's original HDD.	Kevin Hsueh	11/27/2023 09:55 am	11/27/2023 10:55 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/28/2023 11:54 am	Updated status to Invoiced	Jessica L.
11/28/2023 11:50 am	Updated status to Submitted for Invoicing	Chu H.
11/28/2023 11:50 am	Approved.	Chu H.
11/27/2023 02:00 pm	Updated status to Pending Approval	Kevin H.
11/27/2023 02:00 pm	Service Completed	Kevin H.
11/27/2023 01:56 pm	Check-out 11/27/2023 10:55 am	Kevin H.
11/27/2023 01:56 pm	Work Order Tasks Added	Kevin H.
11/27/2023 01:56 pm	Updated status to Service Completed	Kevin H.
11/27/2023 01:48 pm	Customer Signature Posted	Kevin H.
11/27/2023 09:56 am	Arrived 11/27/2023 09:56 am	Kevin H.
11/27/2023 09:55 am	Check-in 11/27/2023 09:55 am	Kevin H.
11/27/2023 08:18 am	Updated status to Scheduled	Kevin H.
11/27/2023 08:18 am	Assigned: Kevin Hsueh	Kevin H.
11/27/2023 08:18 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40815

Work Orders