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W42621   Invoiced

Diaz, Agnes
Agnes Diaz (+1 (671) 685-2305)
04/23/2026, 04:10 pm   
Inhouse
Normal
DSIG.4078: Standard Service Hour 2026
Standard Service Hour Rate 2026 [TOTAL ANNUAL HOURS: 2]
2
1
Alahas Pereda
Yes
Agnes
04/24/2026
033410

Work Requested

Diagnose Macbook: loud fan noise, no charge, wouldn’t turn on.
Work Requested by: Agnes Diaz

Items Dropped Off 1

Item Serial Number Notes
1 Macbook

Work Completed 1

Summary of Tasks

Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Recommended the customer bring the USB-C charger she was using to test output level.Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Recommended the customer bring the USB-C charger she was using to test output level.
Work Completed Technician Check-in Check-out Actual Hrs
1 Unable to reproduce issue. Use a 65W USB-C charger and was able to fully charge laptop to 100% without issue. Notice laptop was running MacOS Ventura 13.4. Proceed to upgrade to latest version Tahoe 26.4.1. Recommended the customer bring the USB-C charger she was using to test output level. Chu Hsieh
 04/23/2026 04:15 pm 04/23/2026 05:15 pm 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 26

Date/Time Comment Tech
04/27/2026 10:01 am Updated status to Invoiced Jessica L.
04/27/2026 09:03 am Updated status to Submitted for Invoicing Chu H.
04/27/2026 09:03 am Approved. Chu H.
04/27/2026 09:01 am Updated status to Pending Approval Chu H.
04/27/2026 09:01 am Service Completed Chu H.
04/24/2026 02:41 pm Customer Signature Posted Alahas P.
04/24/2026 01:23 pm Check-out 04/23/2026 05:30 pm Chu H.
04/24/2026 01:23 pm Work Order Tasks Added Chu H.
04/24/2026 01:23 pm Updated status to Service Completed Chu H.
04/24/2026 01:17 pm Check-out 04/23/2026 05:30 pm Chu H.
04/24/2026 01:17 pm Work Order Tasks Added Chu H.
04/24/2026 01:17 pm Updated status to Service Completed Chu H.
04/24/2026 01:15 pm Check-out 04/23/2026 05:30 pm Chu H.
04/24/2026 01:15 pm Work Order Tasks Added Chu H.
04/24/2026 01:15 pm Updated status to Service Completed Chu H.
04/24/2026 01:14 pm Check-out 04/23/2026 05:30 pm Chu H.
04/24/2026 01:14 pm Work Order Tasks Added Chu H.
04/24/2026 01:14 pm Updated status to Service Completed Chu H.
04/24/2026 01:14 pm Check-out 04/23/2026 05:30 pm Chu H.
04/24/2026 01:14 pm Work Order Tasks Added Chu H.
04/24/2026 01:14 pm Updated status to Service Completed Chu H.
04/24/2026 01:11 pm Check-in 04/23/2026 04:15 pm Chu H.
04/23/2026 04:12 pm Added customer equipment. Alahas P.
04/23/2026 04:12 pm Updated status to Pending Schedule Alahas P.
04/23/2026 04:12 pm Assigned: Chu Hsieh Alahas P.
04/23/2026 04:12 pm Created workorder. Alahas P.

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Items Received 01/01/1970 10:00 am
W42621
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