DSI WebApp

W42663 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

05/20/2026, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033478

Work Requested

Work with CYMA on CYMA max user limit issue

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Worked with CYMA on max user limit issue. Per Pete, issue due to mismatch between CYMA System Manager and Actian Zen 15. System Manager max user is 10 while Actian Zen 15 max user is 15. Register new System Manager serial and validation key. Confirmed both system manager and Actian Zen 15 both show 15 max users. DSI will monitor CYMA System Monitor and Ambyth will report if any additional max user limit errors.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with CYMA on max user limit issue. Per Pete, issue due to mismatch between CYMA System Manager and Actian Zen 15. System Manager max user is 10 while Actian Zen 15 max user is 15. Register new System Manager serial and validation key. Confirmed both system manager and Actian Zen 15 both show 15 max users. DSI will monitor CYMA System Monitor and Ambyth will report if any additional max user limit errors.	Kevin Hsueh	05/20/2026 09:00 am	05/20/2026 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/20/2026 03:15 pm	Updated status to Invoiced	Jessica L.
05/20/2026 10:31 am	Updated status to Submitted for Invoicing	Chu H.
05/20/2026 10:31 am	Approved.	Chu H.
05/20/2026 10:13 am	No Signature: Remote Support	Kevin H.
05/20/2026 10:13 am	Updated status to Pending Approval	Kevin H.
05/20/2026 10:13 am	Service Completed	Kevin H.
05/20/2026 10:04 am	Check-out 05/20/2026 10:00 am	Kevin H.
05/20/2026 10:04 am	Work Order Tasks Added	Kevin H.
05/20/2026 10:04 am	Updated status to Service Completed	Kevin H.
05/20/2026 09:55 am	Check-in 05/20/2026 09:00 am	Kevin H.
05/20/2026 09:55 am	Updated status to Scheduled	Kevin H.
05/20/2026 09:55 am	Assigned: Kevin Hsueh	Kevin H.
05/20/2026 09:55 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42663

Work Orders